IT Support & Maintenance Coordinator

Nefab, founded in 1949, is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab serves global companies in industries such as Telecom/Datacom, Energy, Automotive, Healthcare equipment and Aerospace. Nefab has about 3000 employees in Europe, North & South America and Asia. In 2019 the turnover was SEK 4,9 billion. Owners of the group are the Nordgren/Pihl family and FAM AB (Wallenberg).

Nefab Group is on a growth journey and we are dependent on high-performance people to succeed. We are now strengthening our Global IT team with an IT Support & Maintenance coordinator. Nefab has recently taken a decision to insource the Global servicedesk so the position’s primary focus will be to establish and develop our support and maintenance processes, with the aim to secure that our end users get best possible support. The Global Servicedesk consist of skilled employees across our three regions; Europe, Americas and Asia and you will be responsible to coordinate and keep them up to date.

An important task will be to create and revise instructions and guidelines related to IT support and maintenance. You will secure awareness and spread knowledge about these by conducting trainings (primarily webinars).

This position is located at any of the Nefab Group’s offices in Sweden (Jönköping, Kista, Skultuna, Staffanstorp or Runemo).

Your profile

• Proven work experience within a service desk, primarily support related to the Microsoft platform (Active Directory, O365, etc.)
• ITIL certification, or working experience with ITIL
• Degree in relevant area, or equivalent experience
• Systematic and well-organized
• A team player with collaborative and networking skills
• Strong communication skills and an ability to adjust messages to the receiver(s)
• Self-directed being able to formulate activities and direction
• Passionate about new technology and giving hands-on support to people
• Fluent in English, both written and verbally
• Strong MS office skills

Company values and Ways of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication. At Nefab you are expected to respect the environment, while putting customers first. In our global organization we cooperate and communicate, and you are empowered to innovate and simplify.

Application

Impress us with your CV/resume and motivational letter, written in English, latest June 18. For further information or questions, please contact Martin Sandwall (martin.sandwall@nefab.com).

Nefab embraces diversity and equal opportunities, and therefore welcome all applications. We are committed to building teams with a variety of backgrounds, perspectives and skills.