IT Support Manager, H&M Group

Job Description


Do you want to be a part of H&M Group and the Operation Field Services team? Are you an experienced leader of IT Support Services? Then this is the opportunity for you!
About the team
The Field Services team manages the onsite technical support services for all H&M locations around the world, stores, offices, and warehouses. Today the services are delivered from two of our main vendors and give the local countries as well as the central teams a possibility to get hands & feet support at the edge locations. The team works close together with the suppliers, local country IT, and central product teams to both get new HW rolled out as well as support for solutions at the locations.


Responsibilities


You will set the foundation and be a part of creating our future solutions for Technical Field Services & Onsite support used globally within the H&M Group! As an IT Support Manager/Service Owner you are responsible for end-to-end service delivery. You will deal with service portfolio management, service roadmap, prioritize initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new service capabilities. You are the SPOC for all matters regarding the owned services with focus on value creation, growth and serving customers with full ownership and accountability!
In addition to this, you will also:
Actively work with Service partners and team to define and prioritize a backlog of items improving the service
Ensure cost efficient, stable, and sustainable service operation and delivery
Gather demands and needs, develop, design, and monitor service delivery against service level agreements.
Ensure compliance towards common ways of working
Analyze service component availability, reliability, maintainability, and serviceability to find possibilities to improve
Cooperate and agree deliveries with underpinning supporting services, solutions, functions, and processes.

Who are you?
We believe you are an experienced leader with a visionary mindset that drives continuous improvement! You will lead a globally distributed team in their daily delivery and great communication skills and stakeholder management will be your key to success! We also believe you have a truly agile mindset with the ability to inspire and bring people! You will handle complex cross functional service delivery from both an in-house and vendor perspective, giving you the overall view in order to achieve service mission.


Furthermore, we believe it is beneficial that you are familiar with:
Service architecture, offerings, and agreements
Information Technology Infrastructure Library, ITIL
Service Life cycle Management
Financial Management and Planning
Managing contracts and negotiations with external suppliers.



Who are we?


Shaping the future of fashion with people, data, and tech - The fashion and retail industries are going through a transformation, driven by customers technology and sustainability expectations. At H&M Group, we want to shape the future of retail by harnessing the power of smart tech and data. With our 74-year history of innovation, we understand the need to collaborate and co-create with engineers and tech specialists around the world to achieve our vision.
What we offer! 
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future and we have fun every day.
Additional information 
This is a fulltime position with placement in Stockholm, Sweden.


We will review and interview on-going so please apply with your CV as soon as possible but not later than 2022-06-05. If you have any questions about the recruitment process, please contact Tove Tapper, tove.tapper@hm.com