IT support manager to H&M

Company Description
Who are we?
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We seize this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.
We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.
What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future and we have fun every day.
Job Description
Do you want to be a part of H&M Business Tech and the Site Support team? Are you an experienced leader of IT Support Services? Then this is the opportunity for you since we now are searching for an IT support manager!
About the area
Site Support teams in Stockholm City, Marievik and Borås are responsible to ensure that all 8000 colleagues working at H&M HQ have the most suitable hardware for their needs and that IT in the offices meet their expectations. We provide hands on support to all colleagues with their personal equipment such as laptops and smart phones. The team also ensures and supports tech-related office equipment such as workplaces and meeting rooms.
About the role
As IT support manager (Service Owner) you are staff responsible (Competence Lead) for the Team Leads and hence also accountable for developing the teams that consist of about 20 people. Beside the staffing part you are also accountable for ensuring that the services deliver value and meet colleagues and stakeholders' expectations. You will be working closely with Team leads and Technicians to set the way of working and collaboration in an efficient way. Stakeholder management and handling new demands is a normality.
From time to time you will also be involved in, and in some cases also have ownership of, various projects that touches upon Site Support's responsibilities, for example rebuild of offices, move of office and installation of new equipment in meeting rooms upgrade of network components.
Alongside working with the Stockholm team and offices you will also have a dotted connection to larger offices/sites in other countries where you in Stockholm serves as contact point and advisor on site support matters.
Qualifications
Your mindset and skills
We believe that you are a servant leader that have the ability to understand people psychology and encourage new behaviors. You are straight forward and open minded in your way of communicating and can build and maintain trustworthy relations. Site Support have a number of stakeholders, so you need to be able to balance many short-term priorities without failing the long-term roadmap and development. To be thriving in this position you need to have many tools in your leadership toolbox so that you can shift approach when needed. You are used to managing budget and economic planning and you have a good understanding of operational processes within ITL. You should also be familiar with the agile way of working and methodology, for example SAFe.
For this position we believe that you have
·Experience from staff responsibility
·Experience from leading leaders
·Knowledge and experience from both hardware and software used at the offices such as Laptops, Monitors, Windows, Mac, tablets, Network, video conference solutions and Office 365
·Experience from working with Service Now
·Experience from project management
·Are fluent in Swedish and English language.
Additional Information
This is a fulltime position with placement in Stockholm, Sweden. We will review and interview on-going so please apply as soon as possible but not later than April 17th If you have any questions about the recruitment process, please contact Talent Acquisition Partner Avan.shali@hm.com