IT-Support opening - Ready for an adventure in beautiful Budapest?

Tech Mahindra continues to expand, do you want to be a part of the growth...
Tech Mahindra is a part of the Mahindra Group and was founded in India in 1945. Since then the company has expanded and is now one of the largest and most admired multinational companies with 260,000 employees in over 100 countries.
The vision of Tech Mahindra to make other organizations better and more cost-effective through the use of modern digital solutions.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences.
… as Tech Mahindra’s next Service Desk Associate based in Budapest.
Working within one of the organization’s campaigns the next Service Desk Associate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.

We are proud to offer you:
Multicultural environment to explore, learn, grow and make friends on the way
Chance to be part of a growing organization who has office around the world
Usage of languages
Private health insurance
Cafeteria benefit
Venue easy to access and modern office near metro line 3
Wide range of training and certifications available for career development
Engagement and Fun Activities throughout the year


Key Responsibilities
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFD’s
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and
Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration
Support (including IP Telephony)
Interaction with internal and external stakeholders


We believe it will be benefit our team if you have the following experience and knowledge:
Experience – Essential
Exposure to similar role for a minimum of 6 months.
Swedish fluent speaker



Experience – Desirable
1 year or more experience in similar role.
Experience on Desktop support, application support
Exposure on ITSM ticketing tools
Working knowledge of ITIL framework.

Skills and Knowledge
Essential:
Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
Excellent verbal and written communication skills.



Preferable:
CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
Comp TIA PDI+
Microsoft Office Specialist (MOS)
ITIL Service Desk Institute – Analyst.


We are exited to welcome a new employee as soon as possible, and will review applications right away.