IT Support Specialist

Responsibilities 1. User desktop/laptop support Work together with HQ IT hotline to give local users onsite support for all problems including desktop/laptop, scanner, printer, operating system, application client etc. 2. Desktop/Laptop provision Install hardware, operating system and application clients on new laptops/desktops before distributed to users. Standardize the installation configuration. 3. Local IT Project implementation Work together with IT infrastructure engineer for project implementation in local office. Be responsible for service provider quotation, biding, negotiation and supervising the engineering work provided by service provider. 4. User training Be responsible for new employee induction training and OA platform training including all widely used IT platforms. 5. Local IT service maintenance Identify the reason of IT infrastructure incident. Solve local incident such as resetting the equipment, changing a faulty disk, contacting local service provider etc. 6.System development Develop local IT applications to achieve quick win for business departments 7. Support the IT system and User desk in the branch office in Nodic and Baltic countries Base in Sweden , and Often travel to Support Denmark,Norway,Finland,Iceland,Latvia,Lithuanian, Esthonia . Qualifications 1.Bachelor degree in a Computer Technical or IT related discipline 2.At least 3 years experience in computer or IT fields, including enterprise solutions, computer peripherals, database and application etc, IT desktop support work experience is preferred. 3.Knowledgeable with OS: W98/2K/NT/XP 4.Knowledgeable with office facilities: Printer, Scanner, Fax, PABX, Access control and CCTV 5.Knowledgeable with software: Office, Lotus Notes, OE, Outlook, IE and so on. 6.Familiarity with TCP/IP protocol and LAN administration. 7.Familiarity with computer peripherals & applications. 8.Excellent written and communication skills in English , prefer to exellent written and communication skills in Chinese 9.High degree of self-motivation and service spirit.