IT Support Specialist

The European Spallation Source, ESS, a partnership of European countries, is hiring motivated and inspired people to design, construct and operate the world’s most powerful neutron source. We seek ambitious, talented people in different fields who are excited about playing a part in the future of science in Europe.

ESS can offer a variety of things, such as passionate and international colleagues, a vibrant melting pot of diversity, and a challenging, exciting and high paced work environment. We value and need expertise, innovative minds and great ways of leading and interacting with people from all over the world.

Come and change the world with us!

ESS is now looking for an IT Support Specialist for the IT division, organised within the Project Support and Administration Directorate. The [group/division] is responsible for [short text about group/division].

The main responsibilities of the IT division is to maintain, improve, advise and lead the work on the IT platform to meet the need of the project both today and tomorrow. Mission of the team is to provide a stable and accessible IT platform, with the key drivers of being open, excellent and collaborative. The goal of operation is to make everyone able to get the tools they need and to provide high quality service and support.

As an IT Support Specialist you will provide technical assistance to other employees and collaborators to the project. You will answer questions or resolve computer problems for users either in person, via telephone or over a remote connection. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, installation, word processing, mail and operating systems. You may also be required to teach people how to use the computers/software commonly used here, and to be asked sometimes to write instruction booklets.

Job description

Your main areas of responsibilities as an IT Support Specialist will be to:


• Work in the service desk with IT support, both with Incident management and request fullfillment
• Answer user inquiries regarding computer software or hardware operation to resolve problems. 
• Configure and deploy new equipment, handle repairs, orders and other logistics.
• Dispatch incoming cases to the support team and also escalate when necessary. 
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications

The successful candidate will have:


• At least 5 years of relevant work experience or equivalent education
• In-depth experience with Windows/MacOS as an administrator or power user is a necessity.
• Experience of working in an international environment is beneficial.
• Excellent oral and written English skills are a prerequisite; knowledge of other European languages would be an advantage.

Extra merits:


• University degree in Computer Science.
• Relevant Certifications. e.g. as an MCDST (Microsoft Certified Desktop Support Technician) would be a significant advantage.
• Experience as a support technician/help-desk operator.
• Experience with OSX & UNIX-based environments.
• Software development knowledge. 

To be successful and perform well in this position you need to have an organised and structured way of working. You like working with people and have a service-minded way of handling your tasks. You communicate clearly and are good at managing people’s expectations of your services.

Our work environment is characterised by fast growth, high rate of work, and an international atmosphere with highly academic personnel. You must therefore enjoy the diversity of such and have a personality suited for the challenges it holds. In this growing organisation you will have the possibility to take part in developing new routines and processes. Our work environment is exciting and forward thinking and relies heavily on personal initiative.

Duration & Location

The position is temporary covering for an existing staff on parental leave, until February 2022.

Your work place will be situated in Lund, Sweden. The position is to be filled as soon as possible.

Start date
The position is to be filled as soon as possible.

Application & Contact

Please provide your curriculum vitae in English by clicking on “apply” and follow the instructions. Please note that we only accept applications via the ESS website.

NB: The position is open until filled. We encourage all applicants to apply as soon as possible. 

For more information regarding the ESS recruitment process, please follow this link https://europeanspallationsource.se/ess-recruitment-process. 

For further information regarding the position, please contact the Recruiting Manager, Johan Olander, Group Leader for IT Operations & Support, johan.olander[at]ess.eu.

For further information regarding the recruitment process, please contact HR Officer, Tina Nilsson, tina.nilsson[at]ess.eu.

For trade union information please contact Unionen / Conny Wendt at +46 46 888 34 63 

or SACO / Swedish Association of Graduate Engineers/ Riccardo Bevilacqua at +46 46 888 32 28.

 

We look forward to receiving your application!