IT Support Specialist

IT Support Specialist, Time Critical Support Remote
Sweden, Skövde

IT Support Specialist
Are you a positive and service minded team player? Do you have a passion for IT and business and want to be a part of an enthusiastic team that delivers first class solutions and support?
Embrace the opportunity and be a part of Volvo Group IT!
Submit your application today!

About the company
Group IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and high-class support.
Group IT has over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.

About the job
You will join the Time Critical Support (TCS) Remote team in Skövde as IT Support Specialist and be an essential part of our constant strive for Customer Success! Your main focus will be to provide support to the business with a sense of urgency and with high quality. The IT Support Specialist will provide support remotely in a broad scope.
The daily work, which is supported by tools such as Service Now, Jabber and AD aims at providing Volvo Group´s different businesses with rapid and relevant 1st line support. This job requires cross-functional collaboration between your own team, stakeholders, Onsite teams, HCL and other teams within Group IT.
This role comes with a great responsibility as you function as the first and, sometimes only, contact between the production plant and the service providers in Group IT. There are shifts where you will be working alone and need to evaluate situations and make difficult decisions in order to keep the production going. Your only focus at all times should be to contribute to as much uptime in applications and infrastructure as possible! The role is complex due to the need of multitasking throughout the shift – phone calls, emails, collaboration, surveillance and coordination is always required to be able to deliver the expected support.

Some of the activities you will be working with are
Provide the end user with the support that is agreed upon
Provide information to stakeholders in the event of operational disturbances
Create and own cases throughout their lifecycle
Drive the identification and escalation of problems in supported services and solutions
Incident management
Request management
Knowledge management
Access rights management
Contribute to continues improvement in the team



About you
We expect you to have a degree from university studies and a couple of years of experience working with IT, application support or technical support in production or similar. Your basic knowledge of ITIL processes, support tools such as Remedy, Service Now or similar, as well as AD knowledge will give you the necessary foundation to deliver good results. In addition, you are a great team player who strive to further develop yourself and others.


Qualifications / requirements for the job
2-3 years of experience from working with remote support or similar
Previous experience from IT within manufacturing industry
Good experience in incident process (ITIL)
Good knowledge in AD
Experience from working with continuous improvements in a team
Good communication skills in English and Swedish, both spoken and written
Driving license



Characteristics for the job
Demonstrated customer focus and dedicated to add value to the customer
Excellent team-player that collaborates well with others and builds good relationships
Strong communication skills and interpersonal skills
Is open to change and enjoys the challenge of unfamiliar tasks
Action oriented - pursues tasks with energy, takes own initiatives, driven and has the need to finish
Strong multitasking skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations
Acts with a strong sense of urgency
Structured and organized with good handling of documentation if needed



About the employment
Location: Skövde
Work hours:
Scheduled time, 24*7*365 shift
Available for overtime if needed
On call

Diversity is important to Volvo and we encourage female applicants!

Start date: As soon as possible.


For further information:
Caroline Buskas, Line Manager +46 730 262 806
Maria Börjesson, HRBP +46 31 3221030

Union representatives Skövde​
Unionen – Oskar Feretti, +46 313087733
Akademikerna – Christian Blåberg, +46 500523256