IT Support Specialist

Since our beginnings 6 years ago, we have grown from a handful of people to over 100 now. We are looking for someone with the skills and personality to handle a wide range of IT tasks. We are offering you, as our very first IT Support professional, the opportunity to build this role from the ground up.



What you’ll do



You will be responsible for enhancing our organization and contributing to the evolution of our IT infrastructure. Although your daily routine will likely vary, overall you will be responsible for the following tasks:

- Supporting staff with applications such as Google Workspace Suite, Slack, Adobe Suite, etc.

- Preparing accounts and hardware for new joiners

- Manage the purchase and refurbishment of hardware

- Device management, including our test devices (VR/AR headsets)

- Disposing of hardware in a safe and environmentally friendly manner

- Software license management



Who you are

First and foremost, we are looking for an individual with a strong passion for IT, who is practical and takes pride in helping others. You will take responsibility for our IT support function and build it from the ground up. You should be fluent in English. If you have previous experience in a similar role, we consider that very beneficial.

Requirements

- Min. 2 years work experience as a Support technician/specialist or similar

- Service-oriented mindset

- Advanced proficiency in Google Workspace, Slack, Notion, Adobe Suite

- Excellent written and verbal communication skills

- Provide subject matter expertise and implement best practices

- Adapting to changing business issues and requirements





Nice to have

- Experience from the Game industry

- Enjoy testing out new hardware, especially VR/AR consoles

- Budgeting for and experience purchasing hardware and IT-systems











Who we are

Resolution Games is a visual computing studio with a proven track record creating immersive gaming experiences for all. We believe that VR and AR aren’t just an add-on for gaming; they are the next logical steps for games. As players and game developers alike, we’ve always dreamed of this day - the day when we can be IN the games we love. That day is finally here, and we are putting all of our energy into making the most of it for all, whether it’s creating a positive experience for someone testing out VR for the first time to delivering a rich, in-depth multiplayer game that keeps enthusiasts hungry for more.

We are looking for someone who wants a unique opportunity and enjoys collaborating. Someone who wants to be a part of a team raising the bar and creating a new set of standards. Our colleagues have can-do attitudes who appreciate a small studio culture. Therefore, even though we have grown, we continue to work in small teams and experiment while tackling complex challenges. We value having every voice heard and seek out diversity, equity, and inclusion in everything we do. Last but not least, we want those of you who are not just skilled but also a great addition to the team. That is because we believe in team over the individual, a great mix of freedom with responsibility, and that people should always come before the process. P.S. Employee stock options are available.