IT Support Specialist

IT Support Specialist


Volvo CE in Arvika are looking for a IT Support Specialist . Do you want bee our next 1st line guru? In this team we are always supporting each other, all the way to the finish line. If this, is the way you like to work then you should apply to us at Volvo CE Arvika!




About the company
Volvo Group Digital & IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and high-class support.


Group Digital & IT has over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.


About the job
As IT Support Specialist and be an essential part of our constant strive for Customer Success! Your main focus will be to provide support to the business with a sense of urgency and with high quality. The IT Support Specialist will provide support remotely in a broad scope.


The daily work, which is supported by tools such as Service Now, Jabber and AD aims at providing Volvo Group´s different businesses with rapid and relevant 1st line support. This job requires cross-functional collaboration between your own team, stakeholders, Onsite teams, other teams within Digital & IT and partners.


This role comes with a great responsibility as you function as the first and, sometimes only, contact between the production plant and the service providers within Digital & IT. There are shifts where you will be working alone and need to evaluate situations and make difficult decisions in order to keep the production going. Your only focus at all times should be to contribute to as much uptime in applications and infrastructure as possible! The role is complex due to the need of multitasking throughout the shift. You will be handling phone calls, emails, cross-functional collaboration and surveillance in order to be able to deliver the expected support.


Some of the activities you will be working with are:
Installation, updating and user support of IT equipment
O365 support
Participate in and drive improvement initiatives and implementation of new technology
Collaboration with production department to develop new IT technology solutions
Purchase of IT equipment may occur


About you
We expect you to have a degree from university studies and a couple of years of experience working with IT, application support or technical support in production or similar. Your basic knowledge of ITIL processes, support tools such as Remedy, Service Now or similar, as well as AD knowledge will give you the necessary foundation to deliver good results. In addition, you are a great team player who strive to further develop yourself and others.


Qualifications / requirements for the job:
3-5 years of experience in IT support
2-3 years experience of server, database and IT infrastructure
Passion for innovation and new technology
B driving license
Enterprising and driven with the ability to solve problems
Very good collaboration and communication skills
Fluent Swedish and English, both in speech and text



About the employment
Location: Arvika
Last application date 27-Jun-2022


WANT TO KNOW MORE?
If you are interested in joining a diversified and fun team that likes everyday new challenges, then pick up your phone or send me a message, or come to share a coffee. I will be very happy to introduce our mission and answer your questions.


Kristian Dahlström, P&IT Operations Manager, +46 700 83 88 85


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.