IT Support Specialist

Everything we do is about Making Better Happen™.
AAK specializes in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. We enhance their sensory experience – by giving the silkier mouthfeel in premium chocolate, the juicier texture in a plant-based burger, and the puffier appearance in a lower-fat pastry. We can also optimize their production by substituting existing ingredients with plant-based equivalents that give better efficiency. AAK’s value-adding solutions enable our customers to be successful in a better way.
At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and a deep knowledge of many products and industries, including Chocolate & Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and with the support of more than 20 production facilities.
Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.
About the position
Are you a problem solver with a high interest in technology? Do you enjoy providing professional frontline IT support to internal stakeholders?
We are now looking for an IT Support Specialist with the primary responsibility to serve as the first point of contact for users who need support. You will be working closely with the IT team and perform troubleshooting, solve incidents and other requests from the organization.
The position is based in Karlshamn and includes on-call duty. You will report to our IT Support Specialist Team Leader, Björn Böhme. The position is permanent with a 6-month trial period applied.
Role and Responsibilities
• Provide technical support and handle helpdesk tickets, this means first line support all around the site including the factory area
• Setup and onboard new employees including accounts, hardware, and software
• Installation, configuration, maintenance, and troubleshooting of user PC’s
• Test and install computer hardware and software applications
• Interface with third party vendors to resolve certain hardware or software issues
• Develop and maintain required IT support documentation
• Support printers, audiovisual and peripherals
• 24/7 on-call support on a rotating schedule every fourth week (calls from any of our sites worldwide are to be expected)
• Be responsible for smaller projects which require interaction with users and the business
Who are you?
To succeed in this role, you have experience from working as an IT Support Specialist at a 2nd line level or a relevant education. We also expect you to have basic knowledge of network management and good communication skills, both oral and written, in Swedish and in English.
Personal Qualities
You have an adoptive mindset combined with good ability to communicate with end users. You are characterized by being well-organized, customer oriented and proactive. You take responsibility and are enthusiastic about what you do. You are eager to learn new things.
You are an independent and outgoing team player with a structured way of working and with a good eye for details. You have a high willingness and ability to share knowledge and experience with the rest of the team.
At AAK, initiative, innovation, improvement and teamwork are in focus!
Contacts and application
For further information about the position and the professional challenges, please contact IT Support Specialist Team Leader Björn Böhme on +46 707320790 or bjorn.bohme@aak.com. If you have questions about the recruitment process, please contact HR Business Partner Karl Lindqvist on karl.lindqvist@aak.com.
Please submit your application with relevant enclosures. We recommend you to apply soonest possible, as applications are evaluated continuously, but not later than 16 June 2023.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.