IT Support Specialist - Connected Services

About the job

Monitor and Provide technical assistance to our connected customers including setup, installation, and configuration of our connected hardware and software, answers questions or resolves issues in person, via telephone, or remotely. The role will be based in Tumba and can include 20-25 days of international travels per year.

Responsibilities will include:
* Monitor and support our connected customers.
* Identify and solve deviations together with end users
* Develop and maintain the processes that secure our digital assets.
* Identifying and driving improvements
* Being the main interface and driving demands to internal stakeholders
* Together with other departments, leading the support of the Sales Companies in the assigned region 

Who are you?

To thrive in this position, we believe that you need to have a positive, flexible mindset and that you are comfortable in situations with uncertainty and able to transform uncertainty to clarity. To succeed in the role, you are outgoing and easy to work with and have the ability to create participation and commitment.

What’s in it for you?

We offer a challenging position in an open and friendly environment, where you will be a critical link between the central organization and the local sales companies and customers. You will be part of a strong, dynamic team.

What you need.
Have at least five years’ experience of roles with exposure to direct customers in the Marine business is preferred. Proven track record within IoT, Digitalization and the opportunities it brings.

For more information, please contact
Recruiting Manager, Jesper Boman +46 701 495 506

Cecilia Anetorn, HR Partner, +46 730 725 227

Union information
Francisco Garcia, Akademikerna, +46 8 53 06 56 84

Bruno Smolic, Unionen, +46 708 525 217

Please send your application and CV in English no later than 18th of February via our website, https://www.alfalaval.com/career/career/