IT Support Technician

Etraveli Group is a flight technology company with our own platform, more than 1,000 employees and another 500 people dedicated to working for us at various outsourcing partners. In addition to having one of the market’s most sophisticated technical solutions for connecting travellers and flights, we partner with Booking.com and Google Flights and are highly competent and knowledgeable within many fields.
The role
The IT support role is broad and we offer you an opportunity to work with
Setting up laptops and mobile devices
Installing and configuring software and computer systems
Troubleshooting and resolving issues with software or hardware
Establishing accounts for new users and assisting with password or login problems
Providing first level support and training to end users
Monitoring requests on our ticketing system (Jira) and resolving in a timely manner
Maintaining procedures and reports that provide technical support to the entire organization
Maintaining all office IT equipment (computers, printers, scanners and mobile devices both Android and Mac)
Keeping meeting room equipment (PC, TV, camera, microphone & other equipment) functional at all times
Managing IT asset equipment.

About you
In this role you are truly a problem solver and a customer-oriented and patient approach is the way to go.
Formally, you have
Relevant education within Information Technology
Working knowledge of IT operating systems (Windows 7 & 10, MacOS)
Familiarity with Active Directory, DNS, DHCP
Familiarity with G Suite administration
MS Office knowledge
Basic networking skills
Very good command of the Swedish and English language.

Awesome but not necessary
Some work experience of a technical support role
Basic scripting knowledge in Windows PowerShell and/or Batch.

Working with us
When working at Etraveli Group you will always feel that you are trusted and that you can rely on others to help you. To work together as a team and feel that you are challenged in a good way to evolve within your profession. To be able to give our best we need to have fun together!
Office in the City – We are located in central Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!