IT Support Technician

Our customer is now strengthening their global IT Service Team with another IT Support Technician!

About the role

As IT Support for the office in Stockholm, you are responsible for enabling the users by handling requests, providing user training, inventory administration and performing equipment maintenance.

The role involves ensuring the day-to-day operation is running smoothly and all requests are handled with care and efficiency. You will report both to the IT Coordinator and Head of IT in Stockholm and provide feedback on the pulse and atmosphere of the Stockholm office and their users.

You will also interact with the international team members on a regular basis.

You should have a keen interest in providing first class service and helping to develop state of the art technological solutions. You should be self-driven, organized, social and data oriented in order to best report the office's situation.

Responsibilities


Support all hardware and software at Stockholm office
Provide assistance for employees on their IT requests using the issue tracking system (Jira Service Desk)
Ensure that the resources are being put to good use by educating the users
Keep an updated and accurate inventory
Ensure all equipment is up to proper security standards


Requirements


Strong problem solving, analytical, and organizational skills, with the ability to prioritize in a rapidly changing environment
Independent yet social and proactive team member
Major in Information Systems, Computer Science, Technology Engineering
Network Skills (LAN setup, router/switch configuration)
Proven interest in technology enabled business models
Ability to structure and follow up internal IT processes
Communication skills in English, both written and verbal
OSX and Windows advanced knowledge


Desired Qualifications:


Experience with Jira, Jira Service Desk and Google Apps
Printer maintenance experience
Experience in IT Infrastructure and networks
Knowledge in PABX maintenance/ VoIP
Relevant industry experience from a payments/e-commerce/gaming/web start up




Our customer has a single mission: to make the world a better place by empowering small business owners. They want them to succeed in order to keep both the high street and the economy vibrant, and they do that by building brilliant commerce solutions. Our customer has more than 500 employees from over 50 nations operating in 12 countries and are recruiting the best and brightest from around the world to help them grow even more.

When working with our customer, you can expect interesting challenges, as well as a great team. Take the chance to truly make a difference for entrepreneurs all around the world!