IT Support Technician

Etraveli Group is the preferred partner of some of the world’s most prominent travel technology companies such as Booking.com & Google Flights. In this context, to deliver on the company's overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Completion of the acquisition is subject to certain closing conditions, including regulatory approval.
Exciting times ahead, so join our diverse team of 1000+ talented professionals! https://www.etraveligroup.com/
The role
The IT support role is broad and we offer you an opportunity to work with
Providing first and second level support and training to end users
Monitoring requests on our ticketing system (Jira) and resolving in a timely manner
Setting up laptops and mobile devices
Installing and configuring software and computer systems
Troubleshooting and resolving issues with software or hardware
Establishing accounts for new users and assisting with password or login problems
Maintaining procedures and reports that provide technical support to the entire organization.

And for our offices in Uppsala and Stockholm:
Maintaining all office IT equipment (computers, printers, scanners and mobile devices both Android and Mac)
Keeping meeting room equipment functional at all times (PC, TV, camera, microphone & other equipment)
Managing IT asset equipment.

About you
In this role you are a problem solver and you know that a customer-oriented and patient approach is the way to go.
Relevant education within Information Technology
Working experience of IT operating systems (Windows 7 & 10, MacOS) in a support role
Knowledge of Active Directory, DNS, DHCP
Familiarity with G Suite administration
Strong MS Office knowledge
Basic networking skills
Very good command of the Swedish and English language.

Awesome but not necessary is basic scripting knowledge in Windows PowerShell and/or Batch.
Working with us
When working at Etraveli Group you will always feel that you are trusted and that you can rely on others to help you. To work together as a team and feel that you are challenged in a good way to evolve within your profession. To be able to give our best we need to have fun together!
Office in the City – We are located in central Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!