IT Support Technician

The European Spallation Source is hiring motivated and inspiring people from across the globe to design, construct and operate the world’s most powerful neutron source. We seek ambitious, talented people in a range of fields who are excited about playing a part in the future of science in Europe. The ESS is a partnership of 13 European countries and occupies a truly impressive campus based in the beautiful, cosmopolitan university city of Lund, Sweden – just 10 minutes from Malmö and 30 minutes from Copenhagen.

We are now looking to appoint an IT Support Technician for the Information Technology division. 

The main responsibilities of the IT division is to maintain, improve, advise and lead the work on the IT platform to meet the need of the project both today and tomorrow. Mission of the team is to provide a stable and accessible IT platform, with the key drivers of being open, excellent and collaborative. The goal of operation is to make everyone able to get the tools they need and to provide high quality service and support.

About the role

As an IT Support Specialist you will provide technical assistance to other employees and collaborators to the project. You will answer questions or resolve computer problems for users either in person, via telephone or over a remote connection. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, installation, word processing, mail and operating systems. You may also be required to teach people how to use the computers/software commonly used here, and to be asked sometimes to write instruction booklets.

Your main responsibilities will include: 


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Configure and deploy new equipment, handle repairs, orders and other logistics.
• Dispatch incoming cases to the support team and also escalate when necessary.

About you


• At least 3 years of relevant work experience or equivalent education
• In-depth experience with Windows/MacOS as an administrator or power user is a necessity.
• Experience of working in an international environment is beneficial.
• Excellent oral and written English skills are a prerequisite; knowledge of other European languages would be an advantage.

Extra merits:


• University degree in Computer Science.
• Relevant Certifications. e.g. as an MCDST (Microsoft Certified Desktop Support Technician) would be a significant advantage.
• Experience as a support technician/help-desk operator.
• Experience with MacOS & UNIX-based environments.
• Software development knowledge. 

To be successful and perform well in this position you need to have an organised and structured way of working. You like working with people and have a service-minded way of handling your tasks. You communicate clearly and are good at managing people’s expectations of your services.

Our work environment is characterised by fast growth, high rate of work, and an international atmosphere with highly academic personnel. You must therefore enjoy the diversity of such and have a personality suited for the challenges it holds. In this growing organisation you will have the possibility to take part in developing new routines and processes. Our work environment is exciting and forward thinking and relies heavily on personal initiative.

What can we offer?

Aside from the opportunity to work at one of only 4 linear accelerator-based spallation sources on the whole planet, you can also expect:


• An opportunity to contribute to the future discoveries within neutron science.
• A stunning, brand new workplace filled with innovative minds and brilliant people from across the globe.
• A challenging and exciting work environment.
• Market competitive compensation that is individual and differentiated according to role, responsibilities, individual skills, abilities, and achievements.
• Benefits including 30 days of annual leave as well as more than 10 days of public holiday and company days off or days with limited working hours.
• Monthly pension contributions on top of your salary
• Flexible working arrangements and a real work-life balance.
• An excellent quality of life in the highly sought after, family-friendly, beautiful and well-connected Southern Sweden/Greater Copenhagen region.

Relocation support is not provided for this role. 

Duration & Location
The position is a permanent position.

Your work place will be situated in Lund, Sweden. 

Start date
The position is to be filled as soon as possible.

Application & Contact

Please provide your curriculum vitae in English by clicking on “apply” and follow the instructions. Please note that we only accept applications via the ESS website.

For some roles at ESS health check-ups and security clearance are required, and thus this might be applicable in the final parts of the recruitment process. The applicant is expected to be fit to perform the applicable tasks of this recruitment. 

Please note that the position will be open until filled. We encourage applicants to apply as soon as possible, since selection and interviews will be done on an ongoing basis. 

For more information regarding the ESS recruitment process, please follow this link https://europeanspallationsource.se/ess-recruitment-process

For further information regarding the position, please contact the Recruiting Manager, Johan Olander, Group Leader for IT Support and Operations, johan.olander[at]ess.eu.

For further information regarding the recruitment process, please contact HR Officer, Tina Nilsson, tina.nilsson[at]ess.eu. 

For trade union information, please contact Unionen representative Conny Wendt at conny.wendt@ess.eu or SACO/Swedish Association of Graduate Engineers representative Yngve Levinsen at yngve.levinsen@ess.eu.

We look forward to receiving your application!