IT Support Technician

Dina arbetsuppgifter
As an IT Support Technician, you will be part of the first and second support line and maintain day-to-day support and troubleshoot everything from the ground up for Snow users globally. Work will include but not be limited to troubleshooting, administration and support. Environments consist of datacenters, SaaS, PaaS and cloud environments. You will assist the business with clients, servers, network, presentation equipment's and software support. This role will be based at our HQ in Solna Business Park.
You are expected to work with a positive and customer oriented mentality and take personal responsibility for the quality, reliability and always strive to achieve a professional support experience.
Part of your responsibility will be to document and create knowledge articles to assist our users. This is done within Office365, Confluence, ServiceNow and with guides and knowledge base articles published on our intranet.

This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.


Din profil
Need:
- Strong knowledge in Windows 10
- At least 2 years of experience with Client Support
- Experience with documentation and KB article creation
- Fluency in English, written and spoken is required

Desirable:
- Experience with O365, PowerShell, Intune
- Experience with ServiceNow
- Swedish language is a plus

To be successful in this role we see that you are a people person who will appreciate the interaction with all our internal personnel both located in Sweden as globally. The mentality should be that no issue is too big or too small and everything can be solved. A wide interest in technology in all its forms and a willingness in learning new things is helpful.
The role will be part of a team where it is important to communicative and always work together. The goal will always be to have a result in which with the best possible outcome is aimed for, accepting help or offering help when needed. You are curious and continuously find ways of building improvement for you as a person but also for the team. To keep up with the rapid growth of the company you need to be flexible, solution oriented and not afraid of rolling up your sleeves.


Om oss
Maxkompetens is one of Sweden's leading recruiting and staffing companies since 2003, and we are located in 10 different cities in Sweden. Every year we match over 1200 positions and we have 500 employees. Our areas of expertise include HR & Payroll, Economy & Finance, Customer Service & Administration, Marketing & Sales, IT & Technology, Purchasing & Logistics and Industry.
Every person has a fantastic potential. It is important to take care of everyone´s skills and offer them the opportunity to reach their goals. Through caring, a well-functioning recruitment processes and competence, we help people and businesses to meet and succeed together. Simply a better world! We are an authorized staffing company with collective bargaining agreements, insurance, health care and occupational pension funds.
Maxkompetens Sverige AB is listed on Nasdaq First North under the name MoxieTech Group AB and in the group the student healthcare company SkolPool Sverige AB is included together with the finance and accounting company Multiekonomerna, and the HR-Tech company Work and Passion AB.