IT Support Technician

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM and Loyalty. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences. Voyado have for several years been the go-to solution in the Nordic countries and we are now growing rapidly in new markets such as the UK and the Netherlands. Want to know more about our future expansion plans? Read about our latest news about partnering up with Verdane (https://www.di.se/digital/studenterna-startade-mjukvarubolag-har-125-anstallda-och-dubblat-intakterna-pa-tva-ar/) and our acquisition of Apptus (https://voyado.com/voyado-apptus/).

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, eCommerce, retail and tech - keep reading and check out some of our customers (https://voyado.com/customer-cases/)!

About the role

As IT Support Technician you will work with internal support for our organization, as well as the internal infrastructure.

An important part of your work is to develop and update documentation and processes going forward, as well as to participate in the development of the internal IT environment, both in form of projects and further development of existing systems.

Some examples of your daily work will be:

- Responsibility for client installations and on / off boarding of employees.
- Respond to inquiries via ticketing tool, phone, and email from users and help them resolve any hardware or software problems.
- Monitor the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.
- Log incidents and maintain records of all calls from users using the designated tool.


So, who are you?

To thrive in this role, we believe that you are both driven, service-minded and responsible. Since you work close to colleagues and users, you have good communication skills and are flexible. We are happy to see that you have a great interest in what you work with and are solutions oriented.

Furthermore, you have at least a few years' experience from working with IT support, preferably 2nd line. You have a great interest in IT and have good knowledge in installation and administration of computers and servers as well as networks and infrastructure. You have experience of clients and troubleshooting (Mac OS and Windows) and it is an advantage if you have cloud experience as well.

Ready to join the team?

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!



Additional information

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.