IT Support Technician

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? DFDS currently have a vacancy for an IT Support Technician to join our office in Karlshamn Sweden. You will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems and ensure that calls for support are dealt with promptly and appropriately.
You will work in an interesting workplace as a key person within in a growing international company. You will get to work with many different professional groups and for the right candidate there will be great opportunities for personal and professional growth.
About the role
Primary responsibilities will be to provide client support and technical issue resolution via E-Mail, phone and other electronic medium. You should be pro-active in your approach and support other members of the Support Team to help develop skills and knowledge with respect to front-line support.
Other daily tasks will involve:
· Redirect or escalate support requests to the appropriate member of the IT Support Department.
· Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
· Install and configure software to agreed standards under the direction of the company policy.
· Maintain the existing PCs and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures.
· Assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
· Provide, at all times, a professional, courteous and rapid response to individual users
The role is based in our Karlshamn office, and you will be a part of the Nordic Service Desk Team. You will report to Kenneth Schroeder, IT Support Manager Nordics, who is based in Copenhagen.
About you
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. With this in mind, we think you have exceptional strategic capabilities, with a passion and drive for success in a fast-paced deadline driven environment and some years’ experience in a similar position.
As a person, you are passionate to learn and understand new technologies/best practices. You are a team player who actively share knowledge. You have a solution-oriented mindset, good documentation skills, and you exhibit a customer service mindset and a good sense of urgency and prioritization.
Join the movement and grow with us.
Are we a match? Then what are you waiting for? Apply Now. 
If you think your personality, skills, experience and ambition match this role, we’d love to hear from you. Send us your resume in English as soon as possible as we’re keen to meet potential candidates on an ongoing basis.
Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Kenneth Schroeder at +45 3136 4350 or kesch@dfds.com.
We look forward to hearing from you.