IT support technician

The European Spallation Source is hiring motivated and inspiring people from across the globe to design, construct and operate the world’s most powerful neutron source. We seek ambitious, talented people in a range of fields who are excited about playing a part in thefuture of science in Europe. The ESS is a partnership of 13 European countries and occupies a truly impressive campus based in the beautiful, cosmopolitan university city of Lund, Sweden – just 10 minutes from Malmö and 30 minutes from Copenhagen.

The Information Technology division are now looking to appoint an IT Support Technician. 

The IT division's main responsibilities is to maintain, improve, advise and lead the work in the IT platform to meet the need of the project both today and in the future. The mission is to provide a stable and accessible IT platform. The helpdesk prides itself in high quality service and support. 

About the role:

As an IT Support technician you will work within the support team, which consist of 4 fulltime employees, and provide technical assistance within IT services to staff and collaborators of ESS. A large part of the work will be to answer questions or resolve computer problems for users either in person, via telephone or over a remote connection. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, video conferencing, office related software and operating systems. You may also be required to teach people how to use the common tools used here at ESS.

Your main responsibilities will include: 


• Answer use inquiries regarding computer software or hardware operation to resolve problems
• Staffing the IT Helpdesk
• Dispatch incoming cases to the support team and also escalate when necessary.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
• To provide technical assistance and support.
• Placing and receiving orders for IT equipment, Software and other required materials
• Writing and updating user guides in the form of knowledge base articles and how-to’s
• To procure, stock and manage lifecycle of relevant hardware
• Configure and deploy new equipment, handle repairs, orders and other logistics.

This is a permanent, full-time position based at the ESS Campus in Lund, Sweden.

About you:


• Relevant work experience or equivalent education
• Experience with Windows and MacOS as an administrator or power user 
• Knowledge with iPhone/IOS
• Experience of working in an international environment is beneficial
• Relevant certifications e.g. as an MCDST (Microsoft Certified Desptop Support Technician) would be a real advantage 

To be succesful in this position we truly believe that you are an organized, well structured, solutions-oriented and service minded person who enjoys working with other people. You communicate clearly and are good at managing people's expectation of your services. 

Our work environment is characterised by fast growth, high rate of work, and an international atmosphere, you must therefore enjoy the diversity of such and have a personality suited for the challenges it holds. 

The working language of ESS is English but it would be great if you could also work in Swedish as well. For this role, we need someone who can start as soon as possible! 

What can we offer?

Aside from the chance to work at truly unique big science project, you can also expect:


• An opportunity to contribute to the future discoveries within neutron science.
• A stunning, brand new workplace filled with innovative minds and brilliant people from across the globe.
• A challenging, innovative and stimulating work environment.
• Market competitive compensation that is individual and differentiated according to role, responsibilities, individual skills, abilities and achievements.
• 30 days of annual leave, as well as more than 10 days of public holiday and company days off or days with limited working hours.
• Monthly pension contributions on top of your salary.
• Flexible working arrangements and a real work-life balance.

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and following the instructions. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require health and safety checks and/or security clearance procedures, which will be performed as part of the recruitment process.

The last day for receiving application is August 8th 2023 - so submit your application as soon as soon as you can. Please quote the job reference number ESD-33717 in your application. Please 

For more information regarding the ESS recruitment process, please follow this link https://europeanspallationsource.se/ess-recruitment-process or contact Sara Tenggren - Recruiter at sara.tenggren@ess.eu. For further information regarding the position, please contact the Johan Olander – IT Operations and Support Group Leader – via johan.olander@ess.eu.

For trade union information, please contact Unionen representative Conny Wendt at conny.wendt@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at marc.kickulies@ess.eu.

We look forward to receiving your application soon!