IT Support Technician

Job description
Our client is looking to expand their team of IT Support Technicians to give the Internal IT support team the boost it needs to scale its support operations with the growth of the company.

Main responsibilities will be heping our employees in our IT-bars, working in our ticketing system (Jira) solving tickets, Monitoring our It slack channel and helping users that way, Doing back office tasks

The client uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.

This is an office based assignment at their office in Stockholm.



Responsibilities
Provide exceptional customer service to our global users working from anywhere
Be our representative in our IT Bars and other support channels
Manage incoming requests and give personal and remote support on hardware and software problems to fellow employees
Maintain printers, meeting room technology and other IT related equipment in offices
Administration and support of i.e Google Workspace, JAMF and centralised user management (LDAP)
Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
Continuously work with updating support documentation
Participate in the onboarding for new employees
Support senior colleagues in preparations and execution of vendor engagements.
On-call service will be included in the role.
Participate in some IT support improvement initiatives


Qualifications
APPLE and GOOGLE experience is a must
Advantage to have experience of JIRA
You have 1-2 years of experience working in a helpdesk environment
You have experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help users solve technical problems.
You are familiar with client and software deployment solutions.
You have some experience of using Terminal.
You are comfortable communicating both verbally and in writing in English since that is our company language.
You exhibit a growth mindset and are a curious person and a fast learner. You enjoy diving into new technologies and tools.
You are a patient troubleshooter. You may not have the answer, but you know how to find it.
You are a team player that actively collaborates with your team, and in other locations, to find solutions to problems.
You stand behind our values and live them to the fullest.
You are self-motivated and active with the ability to work independently.
You are dependable, have a sense of urgency and are able to meet deadlines.
You have communication and customer support skills, maintaining a professional demeanor at all levels of the business.
You follow and execute your development plan.
You are flexible and willing to adapt to fast and often occurring changes.


About the company
At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential. With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.