IT Support Technician

We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Support Technician.
The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network, installing wired/wireless networks, phone systems, and door access systems.
You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.


RESPONSIBILITIES

As such, your responsibilities will be to:
1.
· Be the escalation / 2nd poc to Resolve IT support requests from employees. 1st line of support is IT 3rd party supplier.
· Answering employee questions regarding computer systems.
· Changing configurations, settings and permissions to fix computer issues for exception/VIP.
· Ensuring proper IT-onboarding together with local HR for new hires during the onboarding process.
· Monitoring of the logging all service requests and updating tickets as needed.
· Be the 1st POC to open tickets and manage incidents for only critical major issue impacting the business.
2.
· Gathering and analyzing data to diagnose problems with computer systems.
· Supervising IT operations, as installment of new software and hardware drivers and updating of existing hardware will be done by 3rd party supplier.
3.
· Bringing insights and ensuring best practice to continually improve the Sweden IT service.
· Working with global IT community to standardize and leverage best practices.
· Understanding business operation, user and functional requirements.
· Documenting user requirements, solutions, and costed proposals.


REQUIRED SKILLS
· Excellent written and verbal communication skills.
· Good interpersonal skills - ability to interact with business users and understand their problems and/or requirements.
· Service-oriented mindset.
· Ability to work independently while at the same time being a team player.
· Attention to detail, also in terms of producing documentation.
· Good problem-solving skills.
· Ability to work comfortably on a ladder.
Preferred Experience:
· Microsoft Windows Desktop Environment.
· Microsoft Windows Server Environment.
· Microsoft Office 365 Cloud Environment.
· On-Prem/Azure Active Directory
· VoIP Phone Systems and SIP Trunks.
· +3 years in a similar position.
· Experience from an international/global company.
· Experience with working independently, reporting to management abroad.


CORE VALUES
· Focus on Customer
o Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.
· Integrity
o Communicating with respect and honesty, being aligned on the proper code of conduct and ethics.
· Responsibility
o Being trusted and accountable for her/his actions including the effect on people around, leading by example.
· Safety & Security
o Consider S&S as the number one priority at all times, respecting compliance, rules and regulations.
· Teamwork
Working as part of a team, enjoying what (s)he does, collaborating with colleagues and relying on their expertise to make a valuable contribution.
HOW TO APPLY
Please send your application to the HR department by e-mail to:
recruitment-arn@wfs.aero
Last day for application is 25-04-2024