IT Support Technician

Help us simplify the world – beyond keys and pins!

We make things better – replacing keys and pins with biometrics – improving security, saving time and making life more convenient. With your curiosity, engagement, brilliant ideas and our knowledge of biometric technology, we can make genius things together!

Come join our IT Team!

We are now looking for a self-driven and service-minded IT Support Technician to join our IT-team in Gothenburg! Our common purpose and goal are to make complex IT services easy and available for our users. Working as an IT Technician at Fingerprints is a great opportunity where you will be part of an exciting journey in an international, fast moving, high-tech environment.

About the company

Fingerprints is a leading global biometric company and our solutions are integrated into millions of devices and applications and used billions of times every day. We develop and deliver secure and convenient identification and authentication systems and create value by facilitating the everyday lives of our global user base. Fingerprints biometric systems consist of sensors, algorithms, software and packaging technologies. Our success is built on product development with leading specialist competence that spawns world-leading products in terms of security, user convenience and performance.

When joining us, you will become a part of a friendly, diverse and skilled team where we encourage each other to collaborate, come up with new ideas, share experiences and have fun.

About the role:

Your role as IT Support Technician will be to act as a focal point for our users need of IT support. The tasks are mostly handled via Teams, e-mail and remote control, which places high demands on your communicative and pedagogical ability.

Your key responsibilities include but are not limited to manage;

• The life cycle of user support request tickets
• Manage on- and offboarding’s
• End user and client related troubleshooting
• The daily operations of office IT device like video conference systems, printers and networks
• Documentation of how-to´s and work Instructions.

To succeed in this role, it is important that you …

• Have at least two years' work experience in service desk or equivalent
• Have knowledge in Windows10 and Microsoft O365 client software’s
• Experience of managing and administrating AD and Microsoft O365
• Have high level of oral and writing skills in Swedish and in English
• Experience in hardware installation and configuration
• Identify yourself with our values: SMART, BRAVE, OPEN, UNITED.

To succeed at Fingerprints, you are a team player with a positive problem-solving attitude. You are curious and open to learn new things, and are driven by delivering the best service in all situations to our users and always gives the little extra to deliver great service. Our open and creative environment requires you to be able to drive assignments independently and to self-manage priorities.

What Fingerprints can offer you:

• Interesting challenges together with skilled and friendly colleagues in an international setting
• Competitive benefits including health insurance, parental compensation, wellness contributions, etc.
• Modern work environment with flexible and dynamic work situation
• A learning culture with a possibility to grow and develop.

APPLICATION & ABOUT THE PROCESS

This recruitment process is ongoing and will be open until we find the right candidate to fill this position.
As a first step, this process will house a personality and logical test, to help us break human biases as we believe in giving everyone an equal opportunity.
Do your best and good luck!

For questions about this position, contact recruiting manager, Jonas Ek, IT Director, Jonas.Ek@fingerprints.com