it-support technician in gothenburg

Job description
Randstad Technologies are now looking for a 1st line support technician for one of our clients. Here you will be part of a friendly team working together to solve end-user issues within IT infrastructure and application support. You will also play your part in fulfilling requests from end users, which can vary from account administration to providing access to different applications and files. You may also be involved in different projects aimed at continuously improving support and services. Sharing knowledge with colleagues and documenting issues is also included in the position.
Even though most of the issues come from a ticketing system, being a member of the it-team also means helping end users onsite when needed.

This is a long term assignment where you’ll have the opportunity to develop your support skills and build on your consultant career at Randstad. Randstad Technologies is specialized in competences within IT. As a consultant with us, you
get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.

Responsibilities
Provide first class, first line support to end users and continuously work with
improvements.


Actively participate in building and maintaining Knowledge base articles related to the end user support.


Participate in projects when needed.

Qualifications
We are looking for candidates with at least 1 years of 1st line support experience (Microsoft platform) and at least a high school education, preferably in IT.


You need to have knowledge in IT support processes, and if you have an ITIL foundation certificate or training, that is a plus.


We put a lot of emphasis on personal suitability and for this position we are looking for a cooperative, communicative and team focused candidate with a curiosity for IT and technology.


To qualify for this position you need to be fluent in English, written and spoken.


For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
At least 1 years experience of it-support.

Application
2022-09-15, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information:  carolina.klockaregullesjo@randstad.se

About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the
world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!