IT Support Technician, IS/IT

About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.

Axis has more than 1,400 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Reference number: 897

WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!

We need to increase our capacity within IT Department to be able to meet Axis needs. We are therefore now looking for an IT Support Technician.

WHAT WILL YOU DO?
The IT Helpdesk team is part of the IT Department. Our responsibility is to provide and maintain a secure, reliable and effective IT infrastructure and Support at Axis. We are working with everything from new infrastructure development and future IT technologies to maintenance of existing IT environments and support. The IT Department is working in close cooperation with other departments at HQ, sales offices and productions sites around the world. The other teams in IT Department are IT Infrastructure and IT Operation. All three teams work close together with focus on Axis needs regarding IT.

Axis is growing rapidly and it is now time to welcome another colleague to the IT Helpdesk team.

As support technician you will support end users from all over the world handling technical support cases. Your main tasks will be:

* First line support via telephone, case management systems, and personal contacts
* Install and deliver new client computers
* Troubleshooting and problem solving
* User Accounts (Add / Change / Delete) in Active Directory
* Manage the purchase of computers and peripherals
* Continuously define and document procedures and processes

WHO ARE WE LOOKING FOR?
We are looking for a service-minded team player with an educational background in IT. You have at least two years of experience from working with IT support.

We believe you have a genuine interest in IT and technology and an ability to deliver and explain problem solution for users at different levels. Furthermore we believe you are a good communicator, speaking and writing Swedish and English on a very good level.

WHAT CAN AXIS DO FOR YOU?
Axis can offer you a young, dynamic and multi cultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as Support Technician you will play an important role in the organization, greatly influencing the service level of IT support at Axis. Come join us!

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Find out more from our IT Helpdesk Team Leader Ken Granqvist, or Kerstin Nirvald at phone +46 46 272 1800.

We review applications continuously and will be here to answer your questions, but please note that due to vacancies, further updates on your application might not be given until the last application date has passed.