IT-Support to Service Desk, Aller IT

Thanks for checking out our job opening; we are excited that you are interested in learning more about Aller IT.

We are looking for a true people-person who thrives providing formidable service and IT-support in all aspects of the role. You must enjoy working in an environment with great colleagues across the Nordic countries supporting big brands.

About Aller IT

In Aller IT we deeply believe in acting and working as a team to support the business in the best possible way. We believe in an open and honest dialogue; we are committed to learn from our mistakes and to continue developing our services and ourselves.

Aller IT is a Nordic IT organization within the Aller Group. We deliver IT services to 2,500 colleagues throughout Norway, Denmark, Sweden, and Finland. We are working on delivering the best solutions for all the Aller Domiciles. On a Nordic level we employ about 100 IT colleagues, and we are proud of what we deliver.

What are my duties, you ask?

You will be part of a Nordic Service Desk in one of the best-known brands in the Nordic. We are proud to support all our business units including digital publishing, travel agencies, content agencies, and Digital Hub.

You will be providing our users with excellent local IT support at the office where you are located, but at the same time you will also take part in a Nordic team where we help each other out and solve tickets across borders. We support our users on both Windows and Mac, and you will be handling 1st and 2nd level tickets. You will be handling cases in ServiceNow, as well as on the phone and face to face, making sure the users have a solution to their issues.

So, exactly what are we looking for?

You are curious by nature and enjoy learning new stuff, which you like to use to help your co-workers develop and grow professionally. You are not afraid to be hands-on with the complicated tasks and make decisions. You are great at what you do and speak Swedish and English fluently. Equally important, you have a natural flair for service, and you can put yourself in the user’s spot. You have a great sense of urgency, and you get things done.



We will be looking for skills:

- Windows10 experience
- MacOS experience
- Office 365
- Active Directory
- ServiceNow is a plus
- Experience with working in a Nordic/International team is a plus


Your new Nordic team

We are a Nordic team with Service Desk specialists in Copenhagen, Oslo, Stockholm, Malmö, and Helsinki. We help our business customers across the countries and make sure everyone has a friendly person to support them. We have daily meetings on MS-Teams and open and positive communication with plenty of humor. We have a very flat organization, and every member of the team is taken seriously.

We have a very close working relationship between Operations and Service Desk, but also with the developers and the end user organization.

We offer

- Exciting technical challenges
- Focus on professional and personal development and training
- A unique position in a flat organization, where you get to make a great impact
- Great colleagues, benefits, and great offices


Apply!

This is a full time position, based in Malmö. We have collective agreements, occupational pension, wellness allowance and 30 days’ vacation.

Please submit your application in English as soon as possible, latest the 31st of October 2021.

We handle applications on an ongoing basis, which is why the position may be filled before the end of the application period. You only need a LinkedIn link to apply so don’t wait, take the chance, and apply to join the Aller media family. (You can, of course, apply with a CV also if you want to).

Do you have questions?
Please contact the team manager: Nel Andersen nel.andersen@aller.com