IT-Support / UX / 2nd Line-support

We are looking to recruit a 2nd Line Support Engineer .This role is based in Gothenburg Sweden. You must be available to work from 8AM to 5PM and weekends if needed.
Required experience:
Experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience.
Experience training, mentoring or supervising junior staff members.
Worked on Microsoft Office Suite 365
Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
Extensive experience related to problem resolution.
Ability to analyze existing operations to improve and grow the Client Technologies operating environment.
Experience in providing a 'white-glove-service.'
This can be a high-pressure environment; you will need to be able to prioritise and execute plans.
Someone who has experience with Remote Support working
Excellent Customer Service and clear communication skills
Experience working in a Medium - Large sized corporate company with a strong preference for Media Entertainment sector experience.



The Job:
As a 2nd Line Support Engineer you will be either remotely or onsite.
You will be responsible for a wide variety of support and activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. You will also act as a subject matter expert on enterprise technologies.
What will you be doing?
Software and system fault diagnosis, analysis and fix
Use of Service Now/SSP ticketing system
Installing additional applications on new equipment
Proactively keeping customers updated
Working alongside management and engineering teams on planning project work
Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
Provides on-call support as required
Provides physical onsite "smart hands" support



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