IT Technical Support Specialist to Axiell

Poolia is recruiting a proactive and service-oriented IT Technical Support Specialist to Axiell’s headquarter in Lund. The position is full-time. Preferably, you could start within three months. Please apply as soon as possible.

JOB DESCRIPTION
You are offered a developing position in an international environment. You will work with a professional and dedicated team.

Your main responsibilities will be:
• Work with employees, providing computer and software support and maintenance
• Provide support via telephone, email, and in-person regarding hardware and Microsoft Office products by answering employee questions and troubleshooting issues
• Assist line manager to determine hardware, software and other computer specifications to meet the employee’s technology needs, including desktops, laptops, printers and software
• Image computers and roll them out to employees
• Document all service requests and interactions through the online help desk ticket system
• Installing, terminating, and testing network cabling and wireless networks

QUALIFICATIONS
You probably have a YH or KY education. You could also have a Bachelor’s degree in Information System, Computer Science or in Computer Engineering. You also hold the necessary certificates from Microsoft.

We believe you have at least 3 years of relevant experience from providing employee service in a technological environment (hardware and software).

Fluency in speaking and writing Swedish and English is a prerequisite for the position.

Previous experience of the ERP systems Jeeves and/or Dynamics 365 is valuable. If you have experience from Microsoft Power BI would be an advantage.

Knowledge about GDPR would be a merit.

Preferred technical skills for the position:
• Experience with Microsoft Office 365, Windows Operating System, Active Directory, Azure, SharePoint and Microsoft Power Apps
• Hands-on experience supporting, installing, and testing Windows based software and hardware

Preferred functional skills for the position:
• Ability to be a positive team player while working in a team environment
• Proficient writing and communications skills
• Customer focused approach to providing friendly and great services to end-users

Preferred personal characteristics:
• Desire to learn and apply innovative technologies
• Organized, task oriented, and service minded
• Demonstrated ability to work independently and in work groups or teams
• Seeks collaborative solutions and applies best practices
• Exceptional customer service orientation

AXIELL
Axiell develops, in close collaboration with the customers, technical advanced and innovative solutions to libraries, schools, archives, museums and public authorities. More than 1000 library consortia with several thousand libraries use Axiell’s library systems and Axiell Arena, the tool for the virtual library. Axiell’s system for archives and museums are used by more than 2600 customers around the world. More than 3000 schools use systems from Axiell. Axiell Group, with its head office in Lund, has around 300 employees in Sweden, Australia, Denmark, Finland, Canada, the Netherlands, New Zeeland, UK, Germany and USA. All together we are one of the largest companies in the world in this sector. Please read more about us and our products on http://www.axiell.com.