IT Technician

Om MatHem

MatHem grundades 2006 och är idag marknadsledare inom e-handel för livsmedel. Vårt mål är att ge våra användare smidiga och engagerande upplevelser, i allt från planering till inköp, som levereras med hög kvalitet direkt hem till dörren. Vi är ca 1600 anställda fördelade på vårt huvudkontor i centrala Stockholm och våra fyra logistikcenter i Stockholm/Bromma, Stockholm/Veddesta, Göteborg och Malmö.

Did you know that banana is our most sold grocery? and we deliver over 25 thousand bananas every month! MatHem pioneered and leads online grocery shopping in Sweden. The Swedish grocery market is worth $30B annually and we are going after a large slice of that pie. In comparison, the global music streaming market is worth $19B annually. We are dedicated to creating an outstanding experience for our customers - from planning purchases with your family until the milk is in your fridge. At MatHem you have a rare opportunity to use Tech to put a positive dent in peoples’ lives. The smile on people’s faces when the groceries are handed over is priceless. We create more time for whatever people love - cooking, family time, exercise and work.

We have high ambitions and are undergoing a transformation into a Tech company. We look for strong people with ambition to make a large impact on our customers and our company. You will have all the opportunities to do so. MatHem is backed by Kinnevik who has a track record of backing companies who successfully transform industries - from media to telco.

The Role

As IT Technician at MatHem you will join a dedicated and expanding IT team in a company that is constantly improving and breaking new ground. You will be part of a team with expertise in networking, server and client operations, application specialists, and many more fields.

You will be based out of our office in Malmö/Arlöv, but also support our brand new operation facility on-site in Gothenburg as needed. As the majority of the IT team is located in Stockholm, you will occasionally travel there as well (5-6 times a year).

Your daily work includes

• Managing incoming support tickets to our 1st-line support
• Dive deep in support tickets escalated from 1st-line support, as part of 2nd-line
• Be part of on-going team IT projects or manage your own
• Manage IT services and server operations
• Manage workstations and clients, together with dashboard computers (Raspberry Pi)
• Work with network and infrastructure (switches, firewalls, Wi-Fi)
• Work with operations related IT (label printers, scanners, voice units, time keepers, etc)
• Working with operational IT security (antivirus, ransomware, etc)
• Be part of on-call rotation
• You will work independently but still with support from the rest of the IT team

Profile and Personality

• Genuinely interested in computers and technology
• Can work in an organized and structured way
• Responsible and keeps promises
• Social and service minded
• Driven and willing to learn new technologies and concepts; curious
• Must be able to handle occasional stressful situations with ease
• Methodical problem solver

Experience

We don’t care how long you’ve worked with different technologies, we are more interested in your actual skill level and what you’ve learned along the way. Some skills/experiences are required to be able to cope with the daily work, others are preferred to excel, but not required.

Required

• Experience from working with IT support
• Medium or higher skill level in workstations (Windows and/or Apple)
• Medium or higher skill level in server operations (Windows and/or Linux)
• Low or higher skill level in networking and infrastructure
• Track record of learning new technologies and concepts

Preferred, but not required

• Working according to ITIL
• Experience working with ticket systems
• Experience working in a production/warehouse environment (in IT or not)
• Experience with Warehouse Management Systems (bonus points for Astro WMS)
• Experience with Cisco network equipment (routers, firewalls, switches, Wi-Fi)
• Google G Suite
• Active Directory, GPO
• Server and client automation/management (bonus points for Ansible)

Language skills

• Swedish, written (intermediate or higher), spoken preferred but not required
• English, written and spoken (proficient/fluent or higher)

Other requirements

• Driver’s license and access to a car, as work will be both in Malmö and Gothenburg
• Permit to work in Sweden

If you are interested, please don’t hesitate to send in your cover letter for this specific role and your CV. We are interviewing on an ongoing basis and the position might be filled before the “apply by” date. If you have any questions regarding the company, team, or position, please contact Daniel Thor, Head of IT, at daniel.thor@mathem.se.

At this point we are not looking for help from recruitment firms and ask you not to contact us.