IT Technician First Line Support

The IT Service Desk is part of Client and Service within Vattenfall IT. The IT Service Desk is divided into Front Office and IT Ticket Desk (first-line support), Back Office, User Administration AD and SAP (second-line support). The Service Desk is single point of contact for all incoming tickets (incidents and service requests) and the employees within the IT Service Desk are also involved within supporting activities (Knowledge Management, Harmonization Process, User Guides, Quality Improvement Program etc.).


For the Service Desk in Sweden we are now looking for a new colleague to join the team first line support in Solna!


What do we offer?
We offer a challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company. At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.


The role as an IT Technician First Line Support
Your main responsibilities will be remote resolution of incidents regarding computers, software, printers, telephony, video conferencing and peripherals. This also entails communication with end-users, registering incidents, resolve or transfer incidents and incident coordination.
Some of your task will include:
Request Fulfilment: Remote handling of service requests e.g. request for information, password resets, installation, moves, changes and disposals (IMACD) of computers, software, printers, telephony, videoconferencing and peripherals (communication with end-users, fulfil or transfer service requests, ticket coordination and planning of resources)
Work in accordance with the defined Service Level Agreements.
Exchange information and experiences within the team.
User Administration: Installation, move, add, change and disposal (IMACD) of user accounts, file shares, email accounts (managing user accounts / admin accounts / system accounts, managing file shares, managing email and functional accounts)
Participation within knowledge management, Quality Improvement Program, harmonization process, user guides and other initiatives



Your profile as an IT Technician First Line Support
Experience as IT technician within client environment
Basic knowledge within Active Directory
Basic knowledge within Network connection / protocol
Knowledge in ITIL working processes
Advanced in Swedish & English



To thrive in this role we believe that you are a team player with excellent communication skills while knowledge sharing and collaboration is a big part of the role. You are also possess an independent and solution oriented working style, pro-active behaviour and organizational talent. Lastly you like to give service to the business and manages conflict situations effectively and calmly.


Location: Stockholm, Solna


For more information about the position you are welcome to contact hiring manager Alan Meehan, +46702320506 or alan.meehan@vattenfall.com. For more information about the recruitment process you are welcome to contact recruiter Emma Nytell at +46730885910 or emma.nytell@vattenfall.com.
Trade Union representatives in Sweden via Vattenfall´s switchboard +46 8 739 50 00 Silvija Vatkovic Lilja (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO).
We welcome your application including CV and cover in English through the portal, last day to apply 1th May 2022. Selection and interviews are held after last application date. We do not accept applications through email.


Since Vattenfall is part of the Swedish critical infrastructure many of our positions are security classed. If this position is security classed the final candidates can be subject to a security vetting process, according to the Swedish legislation.


Our organization
Vattenfall IT is a function with more than 1000 employees to provide reliable IT services to the different Business Areas in Vattenfall. IT consists of a wide range of core IT processes for all businesses Vattenfall works with, Agile Product Development, Strategy and Governance, Project and Transformation competence and Portfolio management with teams mainly in Sweden, Germany, Netherlands and Poland. Vattenfall IT manages the complete IT portfolio of the company and maintains high IT Service standards. We transform existing business towards new digital challenges and continuously develop towards a future proof IT landscape for Vattenfall.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.