IT-technicians to Ringhals

Vattenfall IT is the internal provider of IT for the entire Vattenfall Group. Vattenfall IT is an international Staff Function that provides efficient and reliable IT-services and support. Vattenfall IT has around 1 400 employees spread across Vattenfall companies in Denmark, Finland, Germany, Poland and Sweden.

We are now looking for 3 IT-technicians to Business Specific Nuclear

Main responsibilities
As IT-technician you will:

* Manage all kinds of tickets within IT infrastructure
* Install and deliver IT-equipment and IT software to customers
* Analyze, classify, document and solve tickets received from the ticket tool or send the ticket to other support groups when necessary
* Forward tickets to correct support groups in Client Service, other departments, or to external/outside services, which means that you will coordinate and cooperate with different specialists to solve problems
* Take care of customer issues with a positive attitude and high quality
* Work with Vattenfall?s international ticketing system and remote support systems
* Base your work on ITIL processes
* Manage complex end-user support.

Your qualifications
Today you have a minimum of three years of experience from IT- and/or user support and very good experience from working with problem management for complex and department overlapping technical issues. Other qualifications are:

*Overall hardware and software skills (printers, hardware, software, networks, servers, data bases, etc.)
* Microsoft Certified (MCSA or MCSE, minimum MCP)
* Knowledge of a variety of Windows related software products
* Well familiar with Internet, Microsoft Word, Excel, PowerPoint, Outlook
* Knowledge of Vattenfall?s heterogeneous client installation environment
* Knowledge about data administration; (Tickets, Assets, Active Directory, Licenses)
* ITIL knowledge
* Basic knowledge of business applications
* Good communication skills in your local language, as well as English (both written and spoken)
* Knowledge of the different costumers/Business units
* Knowledge about Service catalogue/Service Level Agreement, Self Service Portal, Organization

We are looking for persons with experience and ability to:
* Communicate with technical experts as well as with end users/customers
* Support and handle customers
* Act as a team player in an international team
* Share personal knowledge with the team
* Find solutions for daily operation problems unassisted
* Cope with sometimes high work load and pressure
* Work in international projects
* Build trust and confidence for our end users/customers
* Act according to Vattenfall?s core values Cooperation, Safety and Performance
* Operate in a complex and business critical environment.
* As a person you are loyal, service minded, independent, flexible and structured.

The positions are located in Ringhals.

For more information about the positions you are welcome to contact hiring manager Andreas Yngvesson, +46 702 90 97 60. For information about the recruitment process you are welcome to contact recruiter Karin Kalldert, +46 340 785 887.
Trade Union representatives are Bertil Blomberg, Akademikerna, Inger Strandberg, Unionen, Lennart Bengtsson, SEKO, Birgitta Carlsson Allmér, Ledarna. To get in contact with the representatives, please call Vattenfall´s switchboard +46 8 739 50 00.

Welcome with your application via www.vattenfall.se/jobb only before May 3rd 2015.

We look forward to your application!