IT TRAINING & SUPPORT SPECIALIST TO PICADELI

Are you a skilled system and support star, ready to level up your career? Do you want to join Picadeli’s journey in changing how the world perceives fast-food, and help realize our vision: “A world where fast-food is the opposite of junk food”? Keep on reading, you could be the one we are looking for!

YOUR MISSION

As IT Training and Support Specialist, your mission is to focus on creating the best possible user experience and training for all system users to perform their best.

The IT Team at Picadeli HQ provides IT Services to all Picadeli markets, both in Europe and the US. In the role as IT Training & Support Specialist, you will be an important link to all countries, supporting the local markets with system-related questions & trainings.
One of your main focuses will be to actively work to reduce support issues, focusing on improved user friendliness and training of users. As part of this, you are responsible for providing a good introduction to our IT systems, identifying areas where users need more education and providing feedback to the development team on how to avoid problems in the future.
You will create training material and carry out trainings to ensure a proper level of competence among all users.
The role further includes working actively with the user interface in our ERP and CRM, adapting it to the needs of the different departments and markets.



MAIN RESPONSIBILITIES

Support local superusers in all markets and departments (ordering, sales, purchasing, finance, item master data..)

2nd line support to ERP & CRM users for all markets and departments

Lead the user training for new processes and systems in current and new markets

Work with continuous education of both new and existing users, identify areas where the users need more education, prepare education materials and educate either digitally or on site.

Identify and communicate need for improvement in our systems based on recurring support issues

As our company is constantly growing and developing, the position might in the future also include further systems and tasks.

This position is based at Picadeli HQ in Gothenburg, and you will report to the IT Manager. Occasional travelling, both domestic and international, is included in the role.



QUALIFICATIONS

To succeed in this role we believe that you have experience of working with an ERP, preferably Jeeves, in e.g. customer support, purchase or finance departments and an interest in how systems are setup to support work processes.

You are curious and interested in how people work, what challenges may appear and enjoy creating solutions to simplify workflows and tasks.

Further, you have great system knowledge and find it easy to familiarize yourself with new ones.

You have excellent pedagogic skills.

Fluency in Swedish and English is a requirement for this role, knowledge in French, German or Finnish is meritorious.

Knowledge in SQL meritorious but not required.

Relevant post-secondary education





WHAT WE OFFER

We offer you an opportunity to take on an exciting role in a business where you will always be challenged. We believe in empowering our employees, and in creating an environment where everyone can become the best version of themselves. We are also very proud to be certified as a Great place to work.



APPLY

You are welcome to apply with a CV and cover letter using the ad as soon as possible, but at the latest 2023-05-08. If you have any questions, please feel free to contact our recruiter Martina Nordberg on +46 736 24 77 24 or martina.nordberg@recruitpartner.se.



ABOUT US

Picadeli offers a high-tech salad bar concept where the customers mix their own delicious, healthy, and affordable salads. Picadeli launched the first salad bar in Sweden in 2009 with a wish to change eating habits by offering a whole new way of buying salads. Today, Picadeli is a fast-growing international company that has established more than 2000 point of sales across Europe and US.

The Picadeli brand is a unique concept and an inspiring consumer experience, delivering tasty salads while also ensuring high food safety standards and ease of use. Picadeli knows that having the winning concept today does not guarantee being the winner tomorrow and is therefore constantly reinventing and improving its solutions toward retail customers and consumers. Continuous and rapid innovation is truly at the heart of Picadeli. Read mre at picadeli.com