IT VIP and Event Support Specialist

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you continuously learn from others and grow in your role. Bring your passion, bring your energy, and plug yourself into a team that appreciates a simple truth: Diversity + Collaboration = Innovation
Are you looking for a job where your service minded personality and your knowledge in various IT solutions is combined? Here is the next step in your career!
As our IT VIP and Event Specialist, you will be responsible to provide White Glove (VIP) support to Power Grids Management Team and our Research unit in Västerås, Sweden. Primary responsibilities include desktop & meeting support, application support, conferencing, mobility, working with 3rd party vendors, and drive issue resolutions with the extended IT teams. In other words, a communicative problem solver that will be a very important member in our organization
Your responsibilities
Serve as the primary point of contact for IT problems to the Executive team and their assistants for flexible working hours
Independently make onsite and remote analysis and resolution of complex desktop/mobility problems and implement solutions
Ensure a high level of customer service to establish trust and maintaining confidentiality
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software
Interact with IT functional groups and collaborate cross-functionally
Be responsible for License Management to oversee the licensing of software by managing, maintain and optimizing the license portfolio to ensure compliance and cost efficiency.

Your background
Degree in information technology (or similar) or equivalent experience
You are flexible and enjoy problem solving
Experience in desktop support and of IT Executive (or White Glove) support
You have good communication skills and the wish to work in a dynamic and multicultural environment
Previous experience with an ITSM tool, preferably ServiceNow, and knowledge of diagnostic tools and core applications (e.g. Office365) is qualifying
Speaks and writes fluently in Swedish and English, as both languages are used in the role

More about us
Are you ready to join Hitachi ABB Power Grids for a career with no limits and a place where you can be yourself? We are ready for you.
Applications will be reviewed on an ongoing basis, so don’t delay – apply today. Last day to send in your application (with CV and personal letter) is 21 of March.
Recruiting manager: Marcus Fallberg +46 10-738 67 03 will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Bo Westman, +46 107-38 38 04, Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Karin Boholm, +46 107-38 65 85. Any other questions can be directed to Talent Acquisition Partner: Alexandra Lind +46 10-7382401.
Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centers. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachiabb-powergrids.com