Italian-speaking Customer Care Representative

The Place är ett rekryteringsföretag och en Worklife Partner, en plats för våra kunder och kandidater att växa på för att stärka sin affär och karriär. Vi är verksamma inom kompetensområdena Ekonomi, Administration, HR, Logistik, IT och Kommunikation och brinner för att matcha rätt kompetens med rätt företag och att skapa ett positivt arbetsliv för såväl kunder som medarbetare.

We now have the honor to find a new Italian-speaking Customer Care Representative to EasyPark. And we are looking for you who have a genuine interest in helping others and want to deliver first-class service to EasyParks customers.

EasyPark provides the nr.1 used parking app across Sweden and Europe. Your job, responsibility and challenge will be to help customers with all kinds of questions and problems regarding the app, invoices, and of course - parking!

We´d like you to  start as soon as possible and you will work at the EasyPark office in Värtahamnen in Stockholm. Working hours are Mon-Fri 8-17. You will be working from the office at the beginning with some flexibility after the onboarding period. 
During the initial six months, you will be employed as a consultant via us at The Place. The intention is to extend the consultant assignment or  to continue employment directly at EasyPark.

Tasks:
As a Customer Service Representative, your main tasks will be:

• To support EasyParks B2C and B2B customers through allt heir channels (phone, e-mail, and social media)
• To actively work with the onboarding of customers, customer loyalty and winback
• Administrative tasks including documentation, data maintenance and various projects to support development of the EasyPark service

Your background:
To succeed in the role as a Customer Care Representative we see that you to:

• Have previously demonstrated excellent service and to help customers
• Are motivated by working towards goals together with your colleagues
• Have excellent communication skills in Italian, both oral and written
• Great knowledge of English
• Other language skills are beneficial

Who we think you are:
You are someone who goes out of their way to provide a professional Customer Experience. You always put the customer first! It´s important that you enjoy working in a flexible and high-paced environment. We also believe that you´re social and always friendly to people around you. In short: you are a team player! You would describe yourself as curious and thorough, and you are eager to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You can reflect over things you do well and things you find challenging and that you would like to improve. Feedback is something you welcome, and humbleness is a keyword.

A word from our customer:
"At EasyPark, we love cities. We love them for work, for play and everything in between. That is why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate, and plan parking."
EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enriching journey.

EasyPark can offer you
A unique opportunity to be part of a fast growing, fast-paced tech-driven company categorized by entrepreneurship, innovation, and high ambitions.

Some facts about the job:

• Working hours are weekdays 08-17
• Start as soon as possible
• Working from the office at the beginning with some flexibility after the onboarding period
• You will work at EasyPark´s office in Värtahamnen, on Gärdet. You can get here easily by public transport, car or bicycle.
• The first 6 months you are employed as a consultant via The Place. After that, the ambition is that you will be extended or over-recruited to EasyPark as the need is long-term.

The Place – Where happy work happens

Does it sound like the perfect job for you? Great! If you get this job, you will also be a part of The Place! As a coworker at The Place you´ll be offered a competence network, mentorship and safe conditions. The Place is your Worklife Partner, and we´re interested in following and developing your worklife over time.