Italian speaking Customer Service Agent

About Poster Store And Our Culture
Poster Store is an e-commerce B2C company, selling beautiful posters and high quality frames online.
We are a young startup with 70 employees between 20-40 years. The company was founded in 2016 and started its journey in Stockholm, Sweden but is now already active in 28 countries. We are growing rapidly and every year has brought new big steps forward in our development. The company culture is shaped by motivated employees that strive every day to be the best in the world with everything they do. If you wish to learn from the best, grow, create great value and become the best customer service agent in the world - then Poster Store is the right company for you.
At this moment, we are extremely fast growing in the Italian market and search therefore another hero who will support our Italian team. However, due to the fact of international growth, the role would start by being a Customer Service Agent for the Italian market but serve as support for our other markets, too. Over time it will transition completely into a Customer Service Agent role for the Italian market solely.


About You
You probably have experience in customer care or equivalent and know how to handle customer inquiries. To fit in this role, you are a service-oriented, committed and driven person who makes things happen and provides outstanding customer service. We also believe that you have a mind for details while enjoying a high pace and enjoy working in an entrepreneurial environment.


Your main responsibilities and duties will include, but are not limited to:
Customer service Italy:
Assist customers by email with their inquiries regarding products, orders, payments, returns, claims and shipment.
Ensure all customer issues are addressed in a timely and efficient manner.
Ensure best individual service to collect as many great Trustpilot reviews as possible and ensure the best score among all competitors.
Make sure all information goes to the right corporate interfaces.
Take care of product returns and make sure logistics are running smoothly.
Actively initiate improvements regarding processes and solutions.

Customer service International:
The same tasks as mentioned above, handled in English.



Your Profile
You don’t need to be an expert to start working at Poster Store, but after a while you will certainly be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer smile. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Poster Store team members, all of whom also help in serving the customers.
Knowledge in customer service preferred.
You are able to manage your time efficiently by working very structured and organized.
You are familiar with the use of Google Sheets and Google Docs.
You are on a native level in Italian.
You are fluent in English.
Swedish is a plus but not a requirement.



You are a team player and ambitious.
You are flexible and open-minded.
You are a driven and motivated person that sees the bigger picture and more in the position than just a regular job.
You understand the structure and work life at a startup and like it.
You are able and like to think outside the box.

You are passionate about organizing things and hitting deadlines. You thrive when being challenged. You love working in an international and fun environment that gives you the opportunity to take ownership and grow. Then Poster Store is the right adventure for you!


Extras that come with the role
Paddle or Crossfit during working hours once every week.
Monthly after works.
2-4 times corporate big events per year (such as go-kart driving, VR gaming, Christmas dinner).



Salary
Salary is set individually depending on previous work and educational experience.


Location
Our office is located in Älvsjö at Varuvägen 9, which is about 12 minutes walking distance from Älvsjö train station.