Italian speaking Sales Administration Officer to Tetra Pak in Lund

Do you want to be part of a team giving World Class Service & Support to Tetra Pak customers all over Europe? Tetra Pak Technical Service AB is establishing a centre for managing the orders and queries related to spare part orders for all customers in Europe. This team will be based in Lund and consist of approximately 30 people. The team will service ~2500 customers in Europe in ten different languages.

Job description
We are looking for a Sales Administration Officer to join the team in Lund, supporting and servicing Tetra Paks European customer base. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to coordinate and follow-up of transportation to the customers destination.

Key areas of responsibility for the Sales Administration Officer:

Be the front-line operator in one or more languages (~50% of work)
•Main point of contact for market companies & customers for parts orders and inquiries.
•Respond to incoming orders and queries per phone and e-mail, utilizing a network of Tetra Pak colleagues & external partners for support
•Execute order administration tasks in SAP and other internal tools & systems.
•Follow-up on orders, service level agreements and other key measurements.
•Assure that transport to each customer is done in the right time, and at the lowest cost.
•Work in close cooperation with the European market companies & other internal departments

Be the second-line operator in one or more of the following areas (~50% of work)
•Issue purchase orders and follow up on deliveries from suppliers
•Preventive housekeeping of pending orders via their IT systems and reporting tools
•Participate in Daily Management and other activities to constantly improve the operation

In the position you will work with a dynamic team in a high-paced working environment. You will have extensive international contacts both internally within Tetra Pak and externally (such as transportation companies). Communication has to be pro-active, fast and accurate.

You will be employed as a consultant at Manpower.


Who are you?
To be successful in this position you need to be a good communicator and have an excellent command in English both written and verbal. You are also fluent in Italian. Your skills needs to be on- /or close to a native level (excellent command written and spoken). If you are fluent in any other European languages it is seen as a advantage. Swedish is not a mandatory requirement, since English is the primary language used internally. Knowledge within the logistics-/customer support area and IT is an advantage.

As a person you are serviceminded, result oriented and can easily and on a detailed level understand work instructions, work processes and administrative tools. You can work independently and together with others towards set goals. You have excellent communication and networking skills. You have the ability to take initiatives and drive for changes. You are a team-player and enjoy co-operating with others to solve the work tasks in the most efficient way.


What we can offer you?
We give you a varied and diverse work. You have the opportunity to gain experience from different workplaces and industries, and the chance to build a large network. We work with many attractive customers and this may open the door to many interesting and exciting projects.

Contact
You are welcome to apply for the job via the application link below. Since this selection process is ongoing, it is important that you submit your application as soon as possible. If you have questions about the service, feel free to contact Zanet Lovén at 040-6606315.