Italian speaking Support Analyst

Poolia IT Presentation Are you fluent in Italian and English and have a great interest for IT solutions? Then we might have the job for you. As Support Analyst you will be part of a global team of more then 50 highly committed analysts supporting over 20 000 users all over the globe. The service desk handles support for local IT and business oriented applications world wide. We are now looking for two highly committed and energetic people for positions as Support Analyst. By working in the Service Desk you will get a broad knowledge of services supported by all Service Teams worldwide. Support Analysts are also often seen as a platform for future positions/roles within the organisation and a natural future step could then be to rotate to other service teams or projects. Arbetsuppgifter The tasks handled by the service desk involves: - handling inbound telephone calls, web entries and e-mail from business partners and log their issues in the ticket handling system - giving desktop support, both software and hardware preferably via remote access - handling and troubleshooting on issues related to SecureID card, web, VPN - creating and maintaining Domain accounts, e-mail accounts and R/3 user accounts - training users on the use of the ticket handling system - supporting projects/services rollout. Utbildning/erfarenhet Experience of Service Desk/customer support related work involving support on IT related problems by phone and remote connection tools is valuable. You have a high IT software/hardware knowledge and genuine interest in IT solutions. Prior experience on areas such as Windows XP, Office 2003, Outlook, desktop and laptop computers are most useful as well as R/3 experience. You speak and write Italian, English and Swedish (Swedish is not required, even though it is seen as a merit). Additional language skills are also meritorious. When working in this Service Desk you should be able to handle a high pace, be service minded and a have the ability to multi-task. This is an ever changing work situation that demands high flexibility and stress tolerance. You strive for a high service level and possess good communication skills and it is as natural for you to help or assist your team colleagues as well as your customers. Företagsbeskrivning Poolia is a leading Recruitment Consultancy, located in more than 20 cities in Sweden, Denmark, Finland, Germany and the United Kingdom. Poolia performs temporary staffing and permanent placement assignments within Accounting & Control, Banking & Finance, IT & Technology, Office, Human Resources, Payroll, Engineering, Sales & Marketing, Law and Life Science. In 2007 net sales totalled 134 million Euro. Poolia was founded in 1989 and has today more than 2.000 employees. Sluttext Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered. Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.