Italian/English speaking service desk technician

Duties
Atea have a common purpose and goal - to make complex infrastructure solutions simple for our customers. We are looking for an Italian and English speaking service desk technician who will work in one of our customers service desk. The perfect candidate for this position is fluent in both Italian and English. You provide technical support to enterprise users with high demands on your communication and teaching skills to assist users in a good and professional way. You will be working a lot with remote control, which means that a majority of the cases can be solved directly by the first customer contact with the service desk. In this role you will be a member of an EMEA support team with an ever changing work situation that demands high flexibility and stress tolerance. You strive for a very high level of service and you have great communication skills as well as great patience with customers. The position is located in the Malmö/Lund area in the southern parts of Sweden.


Requirements
- Great knowledge in computers and computer peripherals.
- Installation, configuration and troubleshooting of Windows OS, MS Office, desktop and laptop computers.
- Italian fluency, both in speech and writing.
- English fluency, both in speech and writing. 

Desirable
- Good knowledge and experience in support of computers and peripherals. (eg, Microsoft's operating system, Internet Explorer, Microsoft Office, networking and communications, printers and peripherals.)
- Knowledge of networking (TCP / IP, DNS, DHCP) and Active Directory (AD).
- Additional language skills can be meritorious. (Ex. Swedish, French, Spanish, German, Portuguese)


Personal characteristics
Your personal qualities are very important to us. For you to succeed in the role, we believe that you need to be:
- Curious: You are curious, want to learn and take on new challenges.
- Responsible: You take a responsibility for your assignments, the customer and Atea.
- Service-oriented: You give the customer the very best service at all times.


What we offer
We offer an opportunity for certifications in the Microsoft operating and software suite, where you at your own pace can increase your knowledge. We have a common purpose and goal - to make complex infrastructure solutions easy for our customers. Our core values are very important to us, they are:
- We want more!
- We are passionate about what we do!
- We take personal responsibility and put the team before ourselves!



Application
If you find this position interesting, apply through our E-recruitment system by following the appropriate link.
http://delta.hr-manager.net/ApplicationInit.aspx?cid=111&ProjectId=172434&DepartmentId=3375&SkipAdvertisement=true


Contact
If you have any question feel free to contact consultant manager Andreas Esteves +46 46 163418 or Joel Svensson at +46 46 163465.