ITSM BMC Helix Architect

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 13797 
Would you like to support in developing and delivering sustainable solutions for Nordea stakeholders? We are now looking for an Expert IT Analyst to join a team of developers and specialists in building and integrating  new capabailties for our ITSM tooling suite.
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 
About this opportunity
Welcome to the ITSM Tooling & Integration team within Core Operations. We add value by providing tooling which supports our ITSM processes. As an Expert IT Analyst, you’ll play a valuable role in ensuring that we make the best use of our ITSM toolkit, enable our the ITSM processes, and collaborate closely with with our stakeholders to implement sustainable, lasting solutions.
What you’ll be doing:
* Remedy/Helix Life Cycle management.
* Interacting with other developers, teams and stakeholders to create compliant and lasting solutions.
* Troubleshooting, identifying, and resolving both business and technical issues.
* Collaborating with BMC support with integration and development of custom solutions.
* Focusing on value management - ascertaining business requirements and how they impact our existing solution and strategy.
* Knowledge management of our ITSM suite.
* Identifying and developing innovative solutions to safeguard ou.
* Explaining product capabilities, limitations and implementation to our stakeholders.
* Acting as a trusted advisor for Nordea and providing us recommendations that will enable a strong and reliable Helix platform.

What we offer
Tooling & Integration is a team of 16 people, based out of Denmark, Sweden, and Poland. We work in different value streams – in an agile setup – priortizing key requirements and deliveries based on our product roadmap. Our team consists of Application owners, providers, specialists and developers. We are working in a hybrid setup, with flexible working conditions. English is the main working language and a focus on self-development and wellbeing is key. You’ll join an amazing team of passionate and empowered individuals looking to create real value across the organziation. The role is based in Copenhagen, Stockholm, Gdynia, Gdansk or Warsaw.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  
To succeed in this role, we believe that you:
* Multiple years of experience with Remedy/Helix developmen/integration.
* Deep understanding of ITSM processes and how to support the processes with relevant solutions.
* Innovative, direct and bold.
* Excellent communication and collabortion skills.

Your experience and background:  
* Relevant education/degree in engineering/development/computer science.
* Knowledge of architecture and configurations in Helix/Remedy ITSM.
* Knowledge of BMC discovery, business workflows and developing in innovation suite will be a huge plus.
* Good understanding of ITSM processes.
* Experience in creating technical documentation for implementations.
* Experience in building automations/workflows/integrations between tools.
* Fluency in English.

If this sounds like you, get in touch!
Next steps

Submit your application no later than 24/06/2023. For more information, you’re welcome to contact Julian Rowiński.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.