ITSM Platform Service Manager

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

ITSM Platform Service Manager
Lynk & Co Business Technology is seeking an experienced ITSM Platform Service Manager to join our Workplace Services team. 

The Business Technology is supporting Lynk & Co business team to support their needs in all digital aspects and areas. You will be part of a great team with ambitions to deliver a hassle-free IT experience and simplify the need of support for all users. You will be the “oil” in the machinery and ensure an efficient end-to-end process for all support tickets, which flows through the various levels within the IT organization

You are a team player who thrives in a fast-paced, continuously changing and collaborative environment. 

The position is based in Gothenburg, Lynk & Co HQ at Lindholmen. 

What you'll do

Your main responsibility will be to work closely with the Digital Operations lead to define the support processes based on continuous discussions with business stakeholders. Furthermore, you will do prioritizations based on understanding of business directions and the most urgent needs. You will also assist with project coordination to lead initiatives in the IT support organization.



- Service Manager for Lynk & Co servicedesk and Ivanti platform, including platform roadmap responsibility
- Take the end-to-end responsibility for an efficient flow of all support errands, in all levels - be the “oil in the machinery”
- Primary stake holder for
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- IT Service Continuity


- Be part of creating an efficient support organization with both internal resources and external partners/suppliers
- Be part of our workplace operations team and actively contribute to the fulfillment of delivering a hassle-free IT experience for all end-users


What you should have

- Experience from similar roles/responsibilities, and a solid background within service delivery and IT support
- An ambition to bring structure and efficiency to the IT support organization
- Structured mind-set and ambition to take full responsibility for the ITSM environment 
- A general understanding, not on a technical level, about modern cloud-based IT services
- Willingness to give end-user support and training, with great patience and spread a lot of fun


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest November 28. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Martin Ström, martin.strom@lynkco.com. If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)