Junior Application Specialist - Customer Success!

Are you ready to challenge yourself and take part in the journey to improve foodora's user experience for our customers and partners at one of Sweden's sharpest tech companies? We are looking for a part-time (50%) Junior Application Specialist for our growing Customer Success department, where we deliver service through chat, e-mail and phone. Our customers and partners can get fast and flexible help directly through our help centers. As a Junior Application Specialist, you will analyze, improve and optimize our platform to ensure that our user experience is fast, smooth, and desirable.

Are you a person who is passionate about the customer experience and where your heart beats extra for the technology behind it? Does it feel like we have just described you and what you want to do in the future? If so, apply at once - we look forward to your application!

YOU WILL (BUT NOT EXCLUSIVELY)

- Develop the help center by improving and optimizing the user experience for our customers and partners through YAML programming.
- Review content, spellings and wording on our platform using HTML.


AMONG OTHER THINGS

- Analyze and report quality, user experience and user patterns.
- Collaborate with our various departments and teams to complete projects, implementations and identify areas for improvement.


WHO ARE YOU

Self-propelled - We expect that you are self-propelled as a person and a team player at the same time!

Take initiative - Do you as a person like fast decision making and have various projects ongoing? We are happy to see you take action!

Unpretentious - Working with us, we help each other through the highs and lows, being a team player is an absolute must to thrive with us!

Analytical - Are you fast on finding areas of improvements in reports? In that case, we will probably become good friends!

QUALIFICATIONS

- It's an advantage if you are pursuing a university degree within a technical field and have interest in UX or technology.
- if you have knowledge in YAML or any other programming language it's meritorious.
- Communicates fluently in Swedish and English in both speech and writing.


The employment is part-time (50%) and starting as soon as possible. We review the applications on an ongoing basis and the position may be filled before we have had time to review all applications.

Feel free to check out our instagram foodorapeople.se and explore what our foodorians are doing right now. Who knows, they might be your future colleagues!

WHO ARE WE

We at foodora are a bunch of food lovers who are driven by creating the future of delivery services, where humility, innovation and teamwork are closest to our <3. We are currently breaking new ground for what a delivery service actually is and is perceived to be, therefore high pace and flexibility are everyday food for us - every day is (really) not the same as the other!

We at foodora are people from different backgrounds, with different experiences in our luggage and with widely differing views and ideas. We take this for granted, as we fully believe that diversity builds the foundation of our culture and success. We are proud to be an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD *!

For us, it is also important that rapid growth and success do not take place at the expense of our sustainability work. Since January 2020, we have been carbon neutral, not only in Sweden but in our entire European operations, and our goals for the future are set high to become leaders in sustainability in the industry. Everything from producing more electric vehicles in our deliveries to highlighting more environmental alternatives on our platform - we want to stand for a green future! Do you want to join? :)

LMD stands for Last Mile Delivery. This, and many other nerdy abbreviations, you will learn when you start with us.

BENEFITS

- Wellness allowance
- Staff discount on foodora (wohoo!!)
- Occupational pension, incl. premium exemption insurance, as well as accident and life insurance
- Benify
- Awesome AW's and parties (we all long for it to be possible again)