Junior Breakdown Coordin. for Volvo in Belgium

Volvo Action Service (VAS) is the contact- and co-ordination centre of Volvo Parts Ghent, situated in Oostakker-Belgium.The department consists of several language teams which provide full-fledged assistance for truck drivers who have broke down.Drivers are offered support in their mother tongue concerning a variety of problems: repair, spare parts and even accommodation. You will provide an essential relief for truck drivers who have broke down and will assist them to as soon as possible get back on the road.You will provide a full-fledged support for the driver relying on your telephone and equipped pc.With these instruments you will guide the driver to the nearest maintenance point and handle all the additional issues.You will get in touch with the employer of the driver and check if the payment guarantee is valid.You will make sure that all this information is inserted in the system, so your colleagues can do the follow up.You will work in shifts.The person: You are hands on and have a problem solving mentality, see your self as flexible and stress proof. Education/Experience . Degree in a relevant discipline or at least two years experience in the field of customer service . Multilingual, Swedish, Finnish and English is essential Company information: Our client, Volvo Action Service, is a well-known international player in the automotive segment near Ghent (Oostakker- Belgium) and stands for durability, safety & quality of life.They offer round-the-clock assistance with emergency breakdown services for trucks and busses all over Europe.For more information please visit www.ase.volvo.be.Start date: 14th of May 2007.Volvo Action Service works with Hays in this recruitment process. Hays is the world's leading and most experienced specialist professional recruitment company.We have over 50 years of experience and more than 450 offices in Europe, Australia, New Zealand, Canada, Brazil, Middle East and Asia.The Hays group turn over during 2005/2006 was 26 billions SEK.In Sweden we are specialists within our business units Accountancy & Finance, IT, Marketing & Sales, Law, HR, Administration, Construction & Property and Executive.We were introduced on the London stock exchange as early as 1958 and are noted on their FTSE 250 list.If you want to know more about Hays, please visit our website - www.hays.se