Junior Community Manager

A start-up founded by visionaries within the gaming, branding and cryptocurrency fields, NIBIRU is a Swedish game studio that’s currently developing PLANET IX, an epic and revolutionarily new trading platform, bringing the digital and real worlds together for a seamless crypto-collectible experience that’s outta this world-and in the process-changing yours. For. Good. Seize the play!

How will you make an impact:
At Nibiru, you will be a pivotal part of the team by creating the foundation of satisfied customers. Ensuring excellent service standards, maintaining high customer satisfaction, and problem solving comes naturally to you.

Key responsibilities:

- Work strategically and operationally with our global community.
- Support customers through different channels such as Discord, messaging, e-mails and via social media.
- Proactively resolve any emerging problems that our community might face with accuracy and efficiency.
- Create and organize FAQs, tutorials, and Knowledge Center by gathering information, feedback, and questions from the community.
- Develop social strategies together with the Customer Support Team to communicate and foster both internal and external relationships.
- Provide a broad and well-established knowledge center, and integrate Machine Learning/AI to handle high amount of inbound tickets.


Your Qualifications:

- Possess 1 to 3 years of relevant experience.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with different systems and practices to handle customer support.
- Customer orientation, ability to adapt/respond to different types of scenarios.
- Confident at troubleshooting and investigating information to answer and resolve questions.
- Ability to connect analytical social data and relate it to developing working methods.
- Experience leading your own team of customer support or other relevant skills.
- Working fluency in English.


It would be nice if you also:

- Knowledgeable within the gaming industry and/or a gamer.
- Possess some knowledge about Blockchain, Crypto and NFTs.


Are you patient, empathetic, and passionately communicative? If you understand the value of good communication skills then we look forward to hearing from you!

This is a full time position based in our Stockholm office. We apply 6 months of probationary employment.