Junior IT Support Technician

Job description
Are you looking for a job position where you will get to help people and work with IT? Does it sound exciting to you to join one of the world’s largest furniture retailers? If the answer is YES - great news, we have the perfect position for you!

Through Randstad Technologies you now get the opportunity to join a global service desk-team and support users with their daily requests on computers, office devices and software. The team is committed to providing great customer service and further developing their IT skills together. The team works hard but at the same time also has lots of fun. 

So this is an opportunity to start working as a consultant with Randstad Technologies, what will that mean? Well, first things first, Randstad Technologies is specialized in competences in IT. You will become part of a consultant-team that consists of colleagues working in many different fields within IT. We like to do fun things together and therefore we meet for different social activities. At Randstad, what is in focus is your personal development. Our goal is to help you achieve your goals. We will guide, support and coach you to make sure you get the best possibilities to achieve a great career. Of course we also have collective agreement, benefits, insurances and offer competitive salaries. We are also proud of being able to offer all of our consultants the ability to use the education platform Udemy.

Responsibilities
Working as an IT support technician you will be helping the company's employees with IT related issues. You will be the first point of contact and if you can not solve an issue yourself, you will escalate the issue to the right department. You will be working mainly via chat, but also via phone and email to some extent. 

Qualifications
Who you are as a person is what will matter the most, but to get the best opportunities to succeed in this position you will need: 


To be fluent in english, both written and spoken
Have basic technical knowledge 
Customer service experience is a big plus

If you have any of these it is a even bigger bonus:
Speak and understand Dutch 
Have knowledge within ITIL 

As mentioned, who you are is what matters the most. We are looking for ambitious people who enjoy facing new challenges. We believe the ideal candidate is someone who is customer-oriented, communicative and truly service-minded. You should also be a team player.

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market.

By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.