Junior Omnichannel Manager, Northern Europe

Are you a customer orientated, commercially savvy operator who want to be member of the Omnichannel team to drive profitable growth for The Body Shop across all our sales channels?
Do you have a strong commercial acumen, are highly analytical and are able to quickly provide data and insights to respond to trading trends across all channels?
Do you like working within complex data sets (customer and commercial) and are convinced that the commercial plan is a key element in the delivery of the overall customer strategy including customer acquisition, retention and profitability?
Then you might be the one we are looking for!
The Body Shop is recruiting a temporary Junior Omnichannel Manager for the Northern Europe market which includes Germany, Austria, Sweden and Denmark. You report directly to the Senior Omnichannel Manager for Northern Europe who is located in UK. This position is a fixed-term contract for 12 months with the possibility for extension and your location will be either in Sweden, Germany or UK depending on your preference.


THE ROLE IN A NUTSHELL
The Junior Omnichannel Manager is responsible for the analysis of market trading and customer acquisition across 3 channels (Retail, Ecomm, Wholesale) is customer-led and creative and will analyse performance within financial and customer goals.
You will support the preparation and assist with presenting the weekly and monthly trading packs alongside actively supporting the event planning and post-wrap up analysis and category focussed analysis to support peak trading
You are focused on doing what is right for the market strategy and provide data analysis and insight to the Senior Omni-Channel Manager
You will provide analysis and insights for the trading plan across all channels.
You will review performance in terms of under / over performance by new vs existing customers as a primary lens and as a person you are comfortable matching this up to product and category trends
You will evaluate promotion and discount mechanics in terms of impact on KPI's and support the collaboration with markets to plan and forecast sale periods to help alleviate excess and discontinued stock in the stores/online
You will take the lead on the Quarterly Sell In (NPDs) and Forecasting process for your cluster.
You will lead and develop one direct report



WHO WE ARE LOOKING FOR
You have:
2 + years’ experience in a Commercial, Merchandising or Omni-channel role
Preferable experience of working in Retail environment
Preferable experience of working in a Global team
Confident communicator with ability to cope with a fast paced and fast changing environment
Fluent in English

Your Competencies are:
Analytical skills and ability to see the “big picture”
Entrepreneurial: finger on the pulse of trading and trends, able to react when necessary and keep a cool head when not.
Purposeful: the right candidate needs to have a strong connection to our Purpose and be looking to make an impact beyond the commercial
Customer obsessed: focused on delivering what is right for our customers
Highly collaborative: very comfortable working in a matrix, interface environment and delivering results through multi-functional teams
Down to earth and joyful: The Body Shop is a great place to work, full of people who genuinely want to make a difference in the world by partnering with others
A team player who can work collaboratively with market and Global teams.
You have an iterative mentality, challenging the status quo

WHAT WE CAN OFFER YOU
At The Body Shop, you will be offered an interesting role in an international and values-driven business with great and passionate colleagues, both in store and in our Office. Our Culture Words are Performance, Collaboration and Dedication and they, along with our strong values, reflect how we work as a team. We look forward hearing from you!
TYPE OF EMPLOYMENT: Fixed-term contract on 100% until August 2023 with possibility for extension.
START DATE: 1st of August or after mutual agreement
Please submit your application via our recruitment system latest by 15th of July however interviews will take place along the way so please send in your application as soon as possible. Hiring manager, Jennie Berneron, jennie.berneron@thebodyshop.com, is happy to answer your questions about the open position.
Please note that we accept applications submitted through our recruitment system only.
The Body Shop is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, age, ethnicity, sexual orientation, religion or functional diversity.
We believe that it’s what's on the inside that counts and that your personal attributes are more important than the outside. Therefore, we ask that you send your CV without a photo.
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