Junior Process Officer (with Swedish) in Mortgage Lending Services, Łódź

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 11756 

Would you like to be a part of an international team that provides a great value to Scandinavian Customers within the Bank Sector? We are now looking for a Junior Process Officer (with Swedish) to join our great and energetic crew!

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Mortgage Lending SE 3 team. We add value by  performing operational procedures connected with various requests sent from our customers in Sweden. As Junior Process Officer (with Swedish) you’ll play a valuable role in delivering banking services according to standards and in being courageously innovative to exceed customers’s expectations.

What you’ll be doing:
* Managing customers products relatated with individual mortage services
* Broadening knowledge of banking services
* Creating, developing and updating process documentation
* Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working, to be more effective and productive in our tasks
* Collaborating across borders with colleagues in Scandinavian countries
* Developing yourself by learning different tasks connected with the daily banking services
* Helping continuously improve process routines with new ideas and inputs


You’ll join a dynamic work environment and multicultural team of business oriented people that care for each other and the customers. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:
* Have a bright mind open for new challenges
* Have a customer focused approach
* Work as a team player
* Can make independent decisions based on Nordea Values
* Have an ability to adapt and learn new procedures


Your experience and background:
* Swedish on at least B2 level
* English on a communicative level
* Ability to make independent decisions (willing to think outside the box)
* Analytical mindset
* Good knowledge of MS Office tools
* Be able to handle stressful situations and goal-oriented
* University degree and previous international experience (not a requirement but seen as a benefit)


If this sounds like you, get in touch!

Next steps

Submit your application no later than 05/09/2022. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.