Key Account Manager

City Network is one of the leading European provider of IT infrastructure services based on Open Source.Our company provides public, compliant, private and hybrid cloud solutions based on OpenStack from more than 20 data centers around the world.We are a fast growing company & European leaders in infrastructure as a service using open source software such as OpenStack. We love having fun and working hard. We live to get that smile on our customers face when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.
Our mission is to have the most satisfied and cloud native customers and we are looking for a strong relationship-builder and growth agent to join our team as a Key Account Manager we want you to be passionate about technology and customers. You having a truly entrepreneurial attitude will be crucial for this role, we are building a new organization for long-term growth. If you succeed in this role, there are good career opportunities within City Network and Iver Group.
What will I be working on?
You will be responsible for making strategic engagement decisions to retain and develop growth tactics with our most important customers, in the form of expansion sales, upselling/cross-selling.
You will ensure that our customers use City Cloud infrastructure and services at full potential, with everything from integrations, best practices to training opportunities.
Track customers accounts to identify churn risk and work actively to prevent that risk.
Collect and analyze customers feedback and present internally.
Together with our customers develop and improve ways of working with customer satisfaction.

What should I bring?
You should have experience in, and a clear understanding of, the process of creating trust and growth with customers in a modern, agile, solution-driven engagement.
Obsession with customer business goals and objectives.
You should have the confidence to challenge customers to think about their transformation and embrace change.
English - spoken & written. We document everything, so this is important to us.
You should be comfortable externalizing information.

Everything else — everything that follows — is a bonus.
Experience within sales and transformation-driven solutions from the XaaS industry
Experience in communicating the values of open-source and regulatory compliance
A hobby "tech-savvy" person

Educational background: Nope. Our selection process will consider prior experience and proven skills equal to a master's degree.
Who would be my direct manager?
Mikael Nerde , Domain Lead - Customer Success and Implementation
How's work at City Network?
We're growing pretty quickly at this stage, in customers, revenue, and headcount. We have recently been acquired by Iver, but continue to operate as a separate unit under the Iver umbrella. That said, we're also solidly profitable. The company has existed for more than 15 years, so don't expect cash-burning startup insanity. This is all a good position to be in, but to be candid, just like any other company, we're not perfect.
As a company, we strive to improve and perfect the structure of how we collaborate and communicate. Still, we're not quite where we want to be in that regard. We have to set a pretty high bar here for ourselves, given that our role in the market comes with a great deal of responsibility. So, we are actively looking for people who come with an open mindset and an eagerness to help us all get better.
Suppose you have specific technical expertise on an issue that another team of colleagues is working on. In that case, you should expect to be asked to contribute your knowledge to solve the problem — just as you will expect to get that same support from them, when you have an issue of your own to resolve.
City Network has signed a Collective Bargaining Agreement for the Swedish entity and is part of Iver AB.
I'm interested. What's next?
We'd like to hear from you! And we have a few additional questions we would like to ask you. You'll be able to apply for this position until 02 May 2021 . We will start reviewing and inviting applications right away, so make sure you get yours in early.
Type of Employment : Full time position
Location : Karlskrona / Stockholm (Flexibility to work from home)
Start date : Immediate/ at your earliest convenience
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