Key Account Manager - EMEA

In a world where product size labels are unreliable, Volumental is the footwear industry's leading FitTech™ company, using 3D scans and a one-of-a-kind, AI-powered recommendation engine to match everyone with the shoes that fit them best.

With top brand and retail partners across the world including New Balance, Bauer, The Athlete's Foot, Ecco and XXL, our footprint spans 2500+ stores across 45 countries, and growing!

We live in a time in which there is constant change around us. Across all industries, there is movement towards progress and advancement, for better or for worse. Here at Volumental, we sincerely believe in a brighter future, and we want to build technology that makes our world a better place. We make technology that helps people, and currently, we provide a 3D scanning solution that serves both shoe-shoppers and footwear brands like New Balance, Bauer, and ECCO. We know that technology is and will forever be advancing, and we want to be a part of driving it for a better future.

That's why we want to make sure that our solutions are adopted and utilized in excellent ways. And that's where our Key Account Managers come in!



What will you do?

You will be the main point of contact for our key customers based in Europe. In your role you will develop the Volumental-Customer relationship to ensure our solution is implemented and utilized successfully. Working with your customer success, operations and data insights teams, you will guide organization wide understanding and adoption across different business units creating a true omnichannel experience with our accounts. Through this you will manage product specific requests with a focus on the customer’s growth potential and strategic priorities.

Be a trusted adviser and drive customer and internal strategic alignment with Joint Business Plans. By connecting a wide number of account's stakeholders, keeping track of relevant industry news and understanding the impact of our solution on the trends driving the industry forward, you will help our customers continuously innovate their customer experiences and product offerings.

Together with Customer Success, you will internally represent our customers with stakeholders in Product, Marketing and all other teams. As the tech and product teams share their priorities and timelines you will ensure that they align with customer expectations and that we are forthcoming with any expectation mismatches.

Grow our customers through upselling our existing and new products. Proactively identify growth opportunities and show how our new products will contribute to the targets set by our customers.

Meet face to face with key customers for annual or semi-annual strategic reviews at their HQ with all the relevant stakeholders. Your customers will be based around Europe so you’ll have the opportunity to travel.

Drive our growth in Europe with new customers as a part of the Europe commercial team. You will work closely with your colleagues in new sales/BD, customer success and lead generation to reach your joint Revenue goals for the region.

We are excited about you because:

You are a collaborative team member with low prestige, willing to jump in where needed.

You have worked with B2B sales and/or project management, you are skilled at running projects with many stakeholders and are passionate about driving commercial growth for the benefit of customers, end users and Volumental.

You are driven, analytical, curious and organized - able to see the big picture and sweat the small details. You enjoy creative problem solving and analyzing what can be improved in our customer interactions to ensure we do better moving forward.

You understand e-commerce, its relationship with physical retail and the opportunities for innovation in the footwear industry - as you guide our customers through the journey of adopting new technologies to improve their customer experience you will need to understand their pain points and growth opportunities in depth.

You are easy to talk to, and are an effective listener. This role will require cross-cultural communication with stakeholders throughout large organizations, a key skill for this role is the ability to listen to stakeholders and understand their needs, goals, and underlying motivations

You are willing to travel. We work with customers around the world and this role will require regular travel to attend customer meetings, fairs and conferences.

You are comfortable working in English (other languages a plus)

By joining Volumental, you'll be an essential part of the greater whole - able to drive initiatives and steer development while at the same time collaborating with other subject matter experts on our team. We encourage a diversity of candidates to apply!