Key Account Manager - Spanish / English

Are you good at explaining things in simple terms? Do you have experience growing and managing customers throughout their lifetime? Are you a fluent Spanish speaker with experience working with clients in Spanish and English speaking markets?
Your.Rentals is looking for a Key Account Manager to be responsible for the growth of our Spanish and English speaking key accounts. You'll be joining our motivated team counting 45 staff of 15 nationalities in a professional startup environment. We have offices in Malmö and Hanoi. In a flat organisation, you will work closely with other team members every day.


What will I be doing?
As a Key Account Manager, your role is to engage with our customers, helping them to improve the results from using our software (SaaS). You will use the phone and online tools such as intercom.io and Google Meet to engage in both inbound and outbound conversations with your accounts. Your goal will be to ensure the growth of your account portfolio in terms of revenue and active listings per account.
Responding to Inbound contacts from your accounts, by phone calls, emails and in-app messaging (live chat). .
Making Outbound contacts to your accounts, by phone calls, emails and in-app messaging (push messaging and live chat).
Engaging in conversations with your accounts to answer their questions, and help them earn more / save more time from using our software - using phone calls, emails, in-app messaging and online meetings/demos.
Develop a relationship with each account in your portfolio to understand their business needs, and build a stronger profile of each account.
Growing the value of your portfolio by analysing portfolio and individual account performance, spotting opportunities and creating monthly plans to drive growth.
Working closely with our customer support and technical team to solve user issues.
Maintaining an up-to-date knowledge of our product and its value to users.
Working with other parts of our company to improve our product offering and business processes.



Skills and experience
We're looking for a positive self-starter, with previous inside sales experience and a lot of ambition.
What you'll definitely need to bring:
1-3 years of work experience in Account Management or Business development.
Fluency in Spanish.
Excellent written and verbal communication in English.
Natural confidence in cold calling, speaking with customers and controlling conversations.
Exceptional listening skills combined with the ability to synthesize information.
Experience analysing a portfolio of key accounts.
Confident computer skills (PC or Mac).
Strong self organization and time management.
Intellectual curiosity and good problem solving skills.
Goal driven attitude.
Work permit allowing you to work in Sweden (EU national).

Nice to have experience:
Experience in a SaaS or other software company.
Use of a live chat software, CRM software or case based customer support software.
Experience in using spreadsheets and manipulating data.
Fluency in another language.



About Your.Rentals
Your.Rentals is the first performance based SaaS provider of software for alternative accommodation property managers (vacation rentals, apartment rentals, b&b's etc). Our users pay no setup or monthly fees for using our software - we earn money on fees charged per booking processed.
With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, HomeAway, TripAdvisor and Booking.com, the company is on a strong growth curve.
We're an international company with team members around the world who work together every day. We've invested a lot into our work processes, tools, culture and methods to make our international business work.
At Your.Rentals, you'll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.


Note: You must have the right to live and work in Sweden to apply for this job.