Kundtjänst Finska / Danska

The job includes responsibility for the contact with the customer's Customer Service department, different suppliers that our clients work with and the internal contacts with, for instance, the warehouse. Description . Order entry for Nordic and providing assistance for the other countries when needed . E-mail . Fax . Telephone . Letters/3rd party printed order specs. . EDI . VMI . Revenue Share (orders) . Processing complaints and returns. . Answering all incoming calls from customers regarding missing deliveries, broken films, invoice problems etc. . Handle incorrect credits / debits and send them to financedepartment . Handle and update all contracts. . Inform customers regarding updates such as price and article numbers. . Problem solving to improve and come up with solutions to daily problems. . Handles returns reporting document which arrives at the end of every month, listing non approved returns. This list is checked and each return is handled. . Works to improve the routines together with our customers in the form of meetings and telephone conferences . Processing statistics and figures that the customer requires . Quality controls of orders and mail-outs to retailers . Responsibility for mail-outs to retailers commissioned by the customer . Ordering of printing and packaging etc. related to the mail-outs . Order entry of automatically mail outs . Ordering of express delivery or other means of transport . Present your line manager with the basis for express deliveries and mail-outs . Contact with other parts of the company . Follow-up and report mistakes in the order handling, both to the customer and internally . Back-up for the other team members in the case of illness or holiday . Follow-up and tracking of deliveries . Feedback to retailers . Assist Credit Control with queries . Maintain customer information in SAP e.g. change rebates . Add new customers and change existing customers in SAP . Continually report to the customer regarding order status, delivery notifications, delays etc. . Process complaints to the Post office Other information: Qualifications for Customer Service . Friendly and professional manner . Service minded . Handle stress very well . Accurate and accountable . PC savy on MS platform, SAP and web. . Proactive