Kundtjänstmedarbetare

At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, Gostudent is the leading, scale-up, venture-backed Edtech platform. With +591M€ raised from national and international investors we’re growing at 20 percent MoM and aiming for 5x-10x growth within our international markets in the next 12 months!
Your tasks:
Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
Advice: You advise GoStudent customers over the phone and support them with any technical issues.
Administration: Offering help through live chat, processing emails and issuing invoices.
Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
Problem solving: You take care of high-priority requests (teacher search, organization, booking).
Interface: You are the interface between our Customer Success Department and our tutors.
Coordination: You organize tutoring sessions and ensure that they run smoothly.

Who you are:
Language skills: You are fully proficient in Swedish
Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers’ faces.
Organizational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.

What we offer you:
Attractive salary package - depending on experience & qualifications
Working in a modern office in the city of Stockholm
Exciting start-up atmosphere with mega motivated and open colleagues
Flexible working models: from home or in our modern office in Stockholm! As a customer care team, we are available to our customers 7 days a week to guarantee the best support
Regular team events
Free coffee, soda and snacks during the week, beer and wine on Friday nights
International environment and private classes to improve your language skills



Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you’ll also lead a motivated and passionate team to unlock their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!